PCCW Teleservices awarded Best China Outsourcing Customer Contact Center

Oct. 27, 2011 - PRLog -- HONG KONG, October 27, 2011 – PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Best China Outsourcing Customer Contact Center of the Year (Inbound)” at the Annual China Best Customer Contact Center Awards 2011.

The Awards, organized by 51Callcenter in Tianjin recently, is recognized as the “Academy Awards” of the contact center industry. The Awards’ vision is to promote social awareness of excellent customer service, to improve contact center operation management, to establish service outsourcing industry standard, and to foster the development of outsourcing contact center industry in mainland China.

Members of the judging panel were impressed by PCCW Teleservices’ professional operations and management, and excellent service delivery, which enable its clients to improve customer satisfaction and increase revenue generation opportunities.

Mr. Joseph Wong, PCCW Teleservices Vice President, said, "We are delighted to be honored in the Annual China Best Customer Contact Center Awards. It is a tribute to our professional team who has made this possible, and we will provide even better services and solutions to our clients in the future.”