alwaysON appoints new Customer Services Manager to deliver customer service excellence

Oct. 26, 2011 - PRLog -- With effect from 12th October 2011, Andrew is responsible for the day-to-day management of alwaysON’s Customer Service Team which incorporates both the Supply and Support desk functions. In his new role, Andrew will adopt a ‘hands-on’ approach to all aspects of customer service including service provisioning, incident management and technical support desk activities.

Commenting on Andrew’s appointment, James Byles (Managing Director) says “Andrew’s arrival at alwaysON is an important milestone in our drive for Customer Service Excellence. We want to delight our customers with the levels of Customer Service we provide and Andrew will play a pivotal role in ensuring that we not only meet, but exceed our customer’s expectations of us”.

Andrew joins alwaysON with a wealth of customer service experience explaining that “proactivity is key to delivering customer service excellence. Customer perception is directly correlated to our reaction to situations. Our customer service commitment is to communicate the right information, to the right customer contact(s), at the right time. That, coupled with rigorous and efficient customer service processes will enable us to deliver high levels of customer service satisfaction”.