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€3.0 Million Equity Investment
€3.0 million equity investment by the European Bank for Reconstruction and Development in local Call Center Company
The capital will be utilised for expanding the operational capacities of the Company and increasing its competitiveness in the call center and BPO field in Eastern Europe, via investments in technology, human resource and sustainable development of the business.
Although being young (CallPoint was founded in 2004), the company target is to reach a scale of 4000 employees (FTE’s) across the region by 2013. In line with the strategy for sustainable business development, the implementation of ISO 14001:2004 certification has been scheduled.
CallPoint New Europe specializes in four main verticals: Travel & Leisure, Retail & E-commerce, Financial Services, High-Tech and Media (Telecoms, Software and Entertainment)
CallPoint is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider.
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CallPoint provides a broad range of business processes outsourcing (BPO) services in the customer interaction area.