Oct. 11, 2011
-- Customer satisfaction in UK energy sector improving?
As the UK's heavily-regulated energy market adopts an increasingly customer-centric approach to process excellence, there have inevitably been companies which have embraced change more seamlessly than others. The industry's long-term objective is crucially to align business priorities with customer needs for effective and coherent growth strategies to be implemented.
One of the emerging solutions is the development of continuous improvement culture, as energy suppliers seek consistent optimisation of customer processes and service quality throughout their organisation. But research suggests that, while improvements are indeed being made, there is still a long way to go before the customer truly exists at the centre of every process decision being made.
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The Business Process Excellence for Telecoms & Utilities event will be hosted from 6th - 8th December in Birmingham, UK. For details, visit the website: www.telecomsandutilities.com, call freephone: 0800 652 2363 or email: firstname.lastname@example.org.