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FirstService Residential Management Utilizes intelecrm for Company-wide CRM Roll-out
By implementing a single CRM solution accessible across multiple offices and operating companies hosted in the cloud, FirstService Residential teams can better collaborate on sales, marketing, and customer service initiatives.
By: Stafford Mckay Jr
“FirstService Residential has demonstrated a true commitment to Customer Service Management through its implementation of a single CRM system in the cloud accessible by its multiple companies across the country, elimination of information silos and focus on user adoption,” commented Ray Stoeckicht, VP of Sales for Intelestream.
FirstService Residential required process and data continuity between all of its companies in order to meet the demands of its growing local property management teams across 81 offices while continuing to deliver outstanding customer service.
To better collaborate with each of its companies on business development, sales, marketing and customer service initiatives, FirstService Residential needed a solution that would allow for greater data transparency across its organization.
BUSINESS VALUE REALIZED
With intelecrm Enterprise Unlimited, FirstService Residential has established a single, hosted CRM instance accessible by multiple local specialists within its organization. The hosted Customer Relationship Management solution compliments efforts made by FirstService Residential and its companies to deepen client relationships while improving marketing, sales, and customer service processes.
Integration with key internal business systems has allowed data to flow seamlessly between offices and companies, enabling FirstService Residential to further its goal of delivering world class customer service tailored to meet the unique needs of each of its clients.
The FirstService Residential management team may now run network-wide reports to track key performance indicators and analytics, providing the company with the visibility required to help its teams meet their growth goals.
“As we continue to expand our network, we require a scalable CRM solution that allows us to maintain our high standards of customer service and communication with our teams throughout North America. intelecrm provides the solution we were seeking and has been a very effective and reliable tool for us,” states David Diestel, Senior Vice President, Operations at FirstService Residential.
About Intelestream, Inc.
Intelestream Inc. is a Chicago-based Customer Relationship Management (CRM) product development and consulting firm offering Open Source CRM Professional Services. Intelestream is the developer of intelecrm, the online CRM for small and medium sized businesses with a highly affordable pricing model for unlimited users. With Intelestream's diverse team of experts in both business and technology, the company is made up by many of the brightest minds in CRM.
For further information about the premier provider CRM consulting services and products, please visit the company's website at http://www.intelestream.net or call (800) 391.4055.
About FirstService Residential
FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,300 properties and over 1.3 million residential units from 81 offices across 18 U.S. states and three provinces in Canada. FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ- FSRV, TSX: FSV), a global leader in the rapidly growing real estate services sector, providing services in: commercial real estate; residential property management; and property services. Further information may be obtained at http://www.fsresidential.com and http://www.firstservice.com.
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Intelestream Inc. is a Chicago based Customer Relationship Management (CRM) product development and consulting firm offering Open Source CRM Professional Services. Intelestream developed intelecrm, an online CRM for small/ medium sized businesses.