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Follow on Google News | Mobiso Receives Prestigious TMC Labs Innovation Award 2011Speech-recognition IVRs are popular with large enterprises that can afford to maintain racks of servers, but what if you could outsource the speech-recognition IVR to the cloud?
By: Lyrix, Inc. Stewart Hampton, Director of Marketing at Lyrix explains, “Lyrix is a cloud-based service provider with over 10 years of [experience with] public and private clouds. We work with network service providers, PBX manufacturers such as Cisco and Mitel as well as hosted VoIP providers to establish the SIP connectivity and the exchange of directory records between the customer and Mobiso Speech Assistant. The proven, highly accurate Speech Assistant lets customers reach employees quickly and effortlessly without the frustration of traditional dial by name lookup.” Mobiso Speech Assistant uses best-in-class ASR technology from Nuance. It’s very easy to VoIP customers to get started with this solution – in 30 minutes either as a partner or end customer via SIP registration or SIP trunking. Once a customer is configured, Mobiso creates a cloud tenancy for the customer and directory adds, moves, and changes flow to the cloud, keeping the customer’s speech directory up-to-date. Once enabled, a user dials the speech assistant through the IP PBX and is passed to the Mobiso cloud over SIP, where Mobiso converses with the caller to determine their destination. The call is brief, and the user is transferred to the extension or phone number stored within Mobiso. The user may speak people, places, product names, customers…whatever names the customer feels is useful. External callers, trying to reach customer’s users, can be serviced by Mobiso the same way, with a company greeting welcoming the caller and then routing the caller to the correct destination; # # # Since 1995, Lyrix provides the industry’s most accurate speech-enhanced directories. Deployed by the world’s most successful enterprises, Mobiso delivers better business agility while easing the costs of communicating in an increasingly mobile world. End
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