Vietnam Online Offering New Live Support Service

Sept. 12, 2011 - PRLog -- Vietnam Online, one of the most comprehensive travel information channels about Vietnam, has just launched its latest feature on the website: Live Support Service. The program is expected to help thousands of the site users with the queries at just a click mouse away.

In the new age of Internet and online media, interactive contents are strongly highlighted by both website developers and users. Vietnam Online, receiving over one thousand inquiries about travelling and doing business in Vietnam of the website audience, has taken one step forward to make the interactive part going live.  

Duong Nguyen, Marketing Director of Vietnam Online, explains “We do not want our audience to just read, write us an email and wait for hours, sometimes days, for a feedback. Now anyone can ask a questions, make a suggestion, request a missing content, or even just chat with us about their upcoming trip to Vietnam”.

Located on the top right corner of all pages, the Live Support chat feature is extremely user-friendly and compatible with all Internet browser. The newly launched program is expected not only to help travellers to Vietnam access information easier, but also for Vietnam Online staff to know where to vest their efforts. Customer support staff will be on call 24/7, ready to serve.

Questions that get asked frequently will be included in the FAQs page, while more information will be updated on the corresponding section. With an estimated 5000 unique visits per day, Vietnam Online new Live Support service is a bold move to further the service of the website, and more to come.

More details can be viewed on the website: http://www.vietnamonline.com/