Interactive Intelligence and Malaz Technology Sign Partnership Agreement for Saudi Arabia

Reseller agreement enables systems integrator to offer unified IP business communications solutions from Interactive Intelligence
Mr. Mohammad Munir Almulki, managing director at M
Mr. Mohammad Munir Almulki, managing director at M
Sept. 6, 2011 - PRLog -- Riyadh, Saudi Arabia -- Interactive Intelligence , a global provider of unified IP business communications solutions, and Malaz Technology, a provider of converged information and communications technology solutions in the Kingdom of Saudi Arabia, have signed a reseller agreement.

In accordance with the agreement, Malaz Technology will offer customers in the Kingdom the Interactive Intelligence solutions for contact center automation, enterprise IP telephony, and business process automation. Malaz Technology will provide consulting, implementation, support, and custom development for the Interactive Intelligence solutions.

“The telecommunication market in Saudi is growing rapidly and there is a lot of activity around unified communications and IP telephony. Malaz Technology is a leading systems integrator and has been at the forefront of implementing these technologies within government and private sector enterprises. The company has invested in recruiting and training dedicated telecommunication engineers who have the capabilities to acquire and deliver sizeable projects. We intend to penetrate the Saudi market by leveraging Malaz Technology’s knowledge of the local market, technical expertise and strong customer base”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.

Interactive Intelligence has developed an open, single-platform, all-in-one IP communications software suite designed to deliver comprehensive multichannel applications minus the cost and complexity introduced by multipoint products. Its products can be delivered on-premise or via a hosted model.

“We are excited to be partnering with Interactive Intelligence. The global evolution of technology is moving towards software solutions and Interactive’s technology is perfectly in line with this. The company offers a unique and attractive proposition to the market. The technology is a simplified, cost-effective, software based, fully integrated platform with a single point of administration”, said Mr. Mohammad Munir Almulki, managing director at Malaz Technology. “This is a key differentiator and advantage compared to other competitor solutions which consist of multiple systems with various administration points that require complex and costly implementation and maintenance”.


About Malaz Technology
Malaz Technology was founded in 2003, is one of the best Customer Services solutions providers in K.S.A., and has Partnership with the best Technology partners worldwide. Today, Malaz Technology implements and maintains some of the most prestigious and comprehensive fully converged enterprise solutions in KSA. With a lot of installations and satisfied customers over the past years by our certified technical team, Malaz Technology current customer base includes Telecom, Education, Finance, Government and Private companies. For additional information, visit

About Interactive Intelligence
Interactive Intelligence Group Inc.  is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Contact:
Abdul Nasser Bangcola
Country Manager, Saudi Arabia
Interactive Intelligence
Mobile: +966 (50) 5293781

Media Contact:
Colin Saldanha
+97150 6400762
Source:Colin Saldanha
Email:*** Email Verified
Tags:Interactive Intelligence, Inin, Malaz Technology, Abdul Nasser, Contact Center, Cic, Partnership, Ksa
Industry:Technology, Telecom, Software
Location:United Arab Emirates
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