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Luxury Fashion Retailer Places IT Managed Services Provider in Vogue
The UK’s largest online luxury children’s fashion retailer, Childrensalon, has appointed ADA Technology Services to deliver a six-figure hosted support services contract over the next three years.
The partnership will play a key role in delivering the luxury brand’s expansion plans, which have already seen the online retailer’s turnover triple since the beginning of 2009.
ADA will provide a complete hosted infrastructure with 1st, 2nd and 3rd line telephone support including onsite escalation. Harnessing the IT managed service specialist’s nationwide presence, off-site replication will be delivered from its West Midlands data centre, whilst monitoring, technical account management and virtual CIO services will be delivered from its South East headquarters.
Ian Davidson, Childrensalon’
Childrensalon had been using an internal server estate until performance issues began constraining day-to-day activity. The luxury retailer decided to outsource rather than upgrade in order to gain access to proactive support, IT consultancy services and ongoing assistance with defining its long-term IT strategy.
Carl Grieves, ADA’s Chief Sales Officer, adds: “Like many successful high-growth companies, Childrensalon has outgrown its existing IT infrastructure. Our role is to ensure that Childrensalon can build on its current success by removing the time and costs associated with managing an internal infrastructure and ensuring that its IT investment is strategic, structured and provides a catalyst for continued growth.”
For more information please visit http://www.ada.co.uk or http://www.childrensalon.com.