Aug. 1, 2011
-- A number of fast-food companies have begun using Specialty Answering Service for taking drive-thru orders. Just like pizza companies have started directing all phone calls to a main call center for delivery orders, fast-food businesses no longer need to have staff worry about watching the drive-thru lane. This outsourcing allows for companies to cut down on labor costs, improve food quality, and provide better customer service.
As employees inside the building receive the luxury of not having to deal with outside orders, customers present inside the store are now able to receive the full attention of whoever is behind the counter. Customers in the drive thru also no longer have the hassle of getting that insolent employee who does not want to be work. Specialty Answering Service agents work in a positive, low stress environment and are fully trained to handle any of the client’s needs.
Managers in the fast-food industry can now be guaranteed that someone will always be available to take an order instead of a customer having to wait in the drive-thru because employees are very busy or distracted by other responsibilities. This also makes available the option of having lower staff numbers during slow times of the day because less people will be necessary for the shift to run smoothly.
Outsourcing for orders lessens the concern of employees not showing up to work. There will always be an agent at the call center to take an order whether or not someone does not show up to work. Specialty agents are available 24 hours a day for any necessary shift so restaurants can choose to have outsourced agents around the clock, every day including all holidays.
Specialty Answering Service is a call center service and live phone answering service. For more information regarding the company, please call 1-888-532-4794 or visit http://www.specialtyansweringservice.net