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Small and medium-sized hospitality establishments growing despite down economy.
Contributing to this growth is the efficiency and affordability of one point-of-sale software solution, PointOS.
“Most of the owners we cater to can’t afford to lay out big money for a POS system, “ Kurland says. “We did a lot of trial and error during the creation process to make it affordable without sacrificing functionality, features, and ease-of-use.”
Mike Chavez, owner of Maverick’s Bar & Grill in El Paso, Tx., started using PointOS 18 months ago. He began with one system at his smallest location and within 6 weeks, he placed the system in all four of his establishments, totaling 13 terminals in all.
“PointOS was half the cost of rival point-of-sale software companies we were considering,”
Some of what makes PointOS unique are the free software upgrades, free 24/7 U.S-based technical support center, and features that directly increase the opportunity for repeat customers. One such feature is Customer Tracking. While some bars and restaurants might know their customers by name, PointOS users not only know their customer’s name, but also their spending habits, food and drink preferences, and even their favorite music selections.
“I have definitely seen an increase in loyalty with the Customer Tracking feature,” says Chavez. “By being able to track their spending habits I can more easily reward my loyal customers and make them feel appreciated. I have no problem allowing a customer who spends $10,000 annually to host a party at one of my locations.”
Another small business owner, Rachel Kline, began using PointOS in March of 2009 prior to opening her business. Walla Walla Bread Company, located in Walla Walla, Wa., started as a small bakery and has grown into a bakery and café with a large wholesale business to boot.
“PointOS has been with us every step of the way. Whenever I have a question or need technical support, I use the free 24/7 call center and they quickly resolve whatever issue may arise,” says Kline. “Even when I am cranky they always have a great attitude, and the best part is they can do everything remotely, saving me time and money!”
The hospitality industry is notorious for high turnover rates, which can often times affect a business’ labor costs. PointOS counters that trend by insuring that the user interface is designed to make it easy to navigate, which business owners often say cuts their employee training time in half.
“With each new employee I see how much of a gift this system is,” says Kline. “The training time to get them comfortable with the software is so short! I am able to concentrate on training my employees in customer service instead of on the computer.” Customers at Walla Walla Bread Company are also thankful for the focus on superb customer service, and it keeps them coming back for more.
PointOS is committed to helping small and medium businesses experience growth despite an economy in which business owner’s purse strings are often tight. They constantly strive to deliver on their promise to continue rolling out new features and listening to the needs of the businesses they serve. All executives and developers are hospitality industry veterans themselves, and their combined experience and superior customer service at PointOS is also fueling the growth of their own small business.
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PointOS is a dynamic software program, designed to provide full featured, affordable Point of Sale Solutions, including customized entertainment and client recognition applications, free 24/7 technical support, customer newsletters, inventory control, and the ability to generate over 100 different reports. For more information please vist www.pointos.com.