Telligent Positioned in the Visionaries Quadrant for Magic Quadrant for Social CRM
Evaluation Based on Completeness of Vision and Ability to Execute
Gartner includes vendors in the “Visionaries”
“Telligent is thrilled to be recognized by Gartner as a visionary in social CRM,” said Wendy Gibson, CMO of Telligent. “We believe this acknowledgement confirms Telligent’s unwavering commitment to helping customers achieve their business goals. World class brands including Dell, Broadridge, Titleist, Psion and Microsoft are examples of our customers leveraging social communities to enhance customer service, boost sales and improve marketing campaigns.”
According to Gartner, “To be successful with social CRM, organizations need to be much less focused on how an organization can manage the customer, and much more focused on how the customer can manage the relationship.”
“Telligent is powering conversations between brands and millions of customers worldwide,” said Telligent Founder and CTO Rob Howard. “We will continue to expand upon our innovations in social software to meet the demands for changing expectations in consumer engagement. Social CRM is a core business use case for Telligent and delivers tremendous value for our customers. Telligent will continue to provide thought leadership in this space around how to maximize business benefits with social CRM.”
(1) Gartner “Magic Quadrant for Social CRM” by Adam Sarner, et al. July 25, 2011.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
One of the pioneers in enterprise social community and workforce collaboration software, Telligent helps companies worldwide to implement social communities for their employees, customers and partners. Its powerful community development platform allows customers and partners to customize their community experiences and build award-winning applications on top of the platform.
Telligent differentiates itself with an ease of business and a level of confidence to which seasoned and successful organizations are accustomed. With a customer-focused culture, Telligent sets the social enterprise standard for positive business outcomes. With Telligent, thousands of organizations worldwide have created successful communities that drive collaboration, communication, innovation, networking and support, including American Marketing Association, Dell, Intel, Microsoft, Psion, U.S. Department of Defense - All Partners Access Network (APAN) and more.
Learn more about Telligent by visiting telligent.com.
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