Disaster Averted in the Repair of a Motorola Droid 2 Global

July 13, 2011 - PRLog -- This article begins with a man from Toledo, OH named Gregg. He dropped his Droid 2 Global and took it to a local Toledo repair shop. They told him they could fix it, he gave it to them, and paid $60 for parts. A month later they gave him back his phone with a new touchscreen on it. A touchscreen that didn't work at all. In other words, this local repair shop spent a month on his Droid and gave it back to him in a useless state.

That was when Gregg found the website of Jet City Device Repair (http://www.jcdrepair.com). He gave them a call and they told him they weren't certain they could fix his phone in its current state, but they would try. When they received his phone they discovered some startling things. "I couldn't believe what I saw," says Jet City Device Repair owner Matt McCormick. "The ribbon cable that connects the two halves of the phone was torn, 6 screws were missing, an important rubber grommet was missing, and they put in the wrong screen. The Droid 2 Global uses a different touchscreen than the standard Droid 2."

Mr. McCormick personally handled the phone's repair and it took him about 90 minutes to get everything squared away and working again (he says a normal cracked Droid screen repair takes him about 30 minutes to fix - far less than a month). He completely replaced the ribbon cable that connects the two halves of the phone, put in the right touchscreen, and used specially cut neoprene padding to replace the missing rubber grommet on the proximity sensor. Once everything was put back together, the phone fired up and worked like new again.

The moral of this story is to be careful and diligent about choosing who you let fix your cell phone. McCormick offers the following five tips:

1) Make sure you're dealing with a reputable company. Do they have a website? Do they have an actual office space (versus a guy working in his basement)? Do they have a business license? How long have they been in business?

2) Give them a call and talk with them. This isn't fool proof but it can give you some reassurance about the people that will be pulling your $400+ phone apart.

3) What kind of guarantees do they offer? Do they warranty their work? Do they promise that if they can't fix it they'll refund you your money? If they actually wreck your phone, do they promise to buy a new one?

4) Check out their references. Hopefully they will have a Yelp or Facebook page and there will be some reviews and comments about their service. Do a little Google search on their business and see what you can find out.

5) Make sure they've actually fixed your type of phone before. If so, it should be posted on their website, they should be able to talk intelligently about the repair, and you should be able to find someone online that mentions them doing the repair.

With about 15 minutes of research, you should be able to get a pretty good feel for whether or not someone is a legitimate and honest cell phone repair company. There are some very good cell phone repair companies out there. Unfortunately, there are a lot more bad ones. So be careful and choose wisely.

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Jet City Device repair is a Seattle based cell phone repair company offering repairs for the iPhone, Android Phones, and more. In-person repairs available in Chicago and Seattle. Mail-in services nationwide. For details see: http://www.jcdrepair.com