3PL Worldwide Names Paul Race Vice President of Contact Center Operations

July 12, 2011 - PRLog -- MILFORD, CONNECTICUT – 3PL Worldwide, a leading North American provider of fulfillment, logistics and contact center services, today announced that Paul Race has been named Vice President of Contact Center Operations. In his new role, Mr. Race will assume operational responsibility for 3PL Worldwide contact center services, and is tasked with growing the division across all major target markets including direct response, catalog and e-commerce clients.  

Formerly an operations and senior executive with Protocol and MBS, Mr. Race has more than 19 years experience in the contact center industry and has been responsible for customer experience and satisfaction, client services, major technology upgrades, workforce management, and overall operations. He began his career in 1992 as Vice President of Call Center Operations at MBS Communications. After MBS Communications was acquired by Protocol in 1999, Mr. Race became a National Account Director, working hand-in-hand with some of the company’s premier retail and e-commerce accounts. Shortly thereafter, he became Protocol’s Vice President and General Manager for the Connecticut Call Center, where he was responsible for a major internal platform overhaul and eventually, the start-up of an off-shore call center operation.

“We’re pleased to have Paul Race join our team,” said Clyde Mount, President of 3PL Worldwide. “He adds to our management team two decades of impressive management experience in the call center industry and a substantial understanding of our target market customer and their needs. But more importantly, he brings to our company an unwavering focus on the customer that is integral not only to our success but to the success of our clients.”

Of 3PL Worldwide, Mr. Race said, “I always admired the approach that the company took to servicing its clients. That type of culture is consistent with the way I believe you should service clients and their customers; you should know them and own responsibility for their satisfaction. Know their business, know their challenges, know their products, and know what makes them profitable and differentiated from their competition. This will be my focus moving forward as we work to expand 3PL Worldwide’s contact center operations and partner with our clientele to grow their business, customer satisfaction and margins.”

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3PL Worldwide is a third-party logistics provider to direct response, e-commerce, and catalog marketers. The company’s leading-edge offerings include order processing, fulfillment services, call center operations, and warehouse and logistics management. 3PL Worldwide’s headquarters are located at 500 Bic Drive, Building 4, Milford, CT. For more information see www.3plworldwide.com, or contact Randy Pulling, VP Business Development at 1-855-375-9675 ext. 7130; rpulling@3plworldwide.com.