KVP Business Solutions builds customer management system leveraging cloud & mobile technology

July 11, 2011 - PRLog -- -       KVP Business Solutions, a leading management and process consulting firm announced that it would support Essae Technologys Ltd, to streamline its customer facing pre-sales, sales, service and customer support processes. Essae Technologys entrusted KVP with strategic assignment to map and re-engineer their key business processes to scale their operations to the next level of maturity. KVP’s role was to understand and strengthen Essae Technologys strategy, processes and automate those processes using cloud solution. KVP recommended Salesforce.com as a platform to enable sales, service and customer support processes and also enabled the entire mobile solution for the service team on Blackberry handheld devices.
Mr. Narasimha Subramaniam, Managing Director of Essae Technologys, “KVP has streamlined our processes which will only enable us to provide better customer interaction and enhance the productivity of our sales, service, customer support teams and providing right financial visibility. The implementation on the mobile devices like Blackberry was a key differentiator as it provided our team with a 360o view of customers at their finger tips”

Mr. Ajay Prabhu, CEO KVP Business Solutions said, “We at KVP are delighted to be in partnership with Essae Technologys, as they are always open to innovate and implement new age technologies to deliver quality customer experience. We are happy to support Essae Technologys in streamlining all critical processes to take their business to the next level.

About KVP:

KVP is a management and process consulting firm with strong cloud technology practice. KVP enables its customers to transform and scale their business. KVP follows strong industry practice and we understand customer challenges and transform them to opportunities using our unique blend of consulting and cloud technology practice. KVP has diversified customer based across manufacturing, technology, financial services, life sciences, real estate and hospitality. For more information, visit www.kvpcorp.com

About Essae Technologys:

Essae Technologys Private limited (ETPL), is part of the Essae Group and an acknowledged leader in business automation products. With its Head Office in Bangalore and a network for sales and service nationwide, the company is dedicated to offer and support solutions in the field of automatic identification. Forward integration with software solutions tied to barcode printers, barcode scanners, hand-held terminals (batch and RF), barcode labels and ribbons is a key feature of our services. End to end solutions are further enhanced by our label division with its state-of-the-art equipments to manufacture labels that meet the custom requirements of our clients. ETPL is the first bar coding company in India to be certified for ISO 9001-2000 by TUV Rhineland India Private Limited of Germany. For more information visit: www.essaetec.com