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Wells Fargo Bank of Lakewood, CA Discriminates Customer, Denies Service and calls 911
July 9th, 2011, Wells Fargo Bank of Vons Grocery store, 4001 Hardwick St, Lakewood, CA, 1:00 pm PST denied service to Lakewood resident for unknown reasons and calls police on customer.
After customer was not given any explanation as to why services that were previously rendered were now being denied protested inconsistency and discriminatory treatment. Customer feels he was discriminated against for no reason. "The exact same transaction last month was not being allowed now, and the manager's excuse was that it was not bank policy nor ever was. This was a bold faced lie!" states the customer. Yenette, the bank manager, then threatened to call police if customer did not leave premises. See picture provided taken by customer of manager calling police.
After leaving Wells Fargo bank on Hardwick, customer went to the nearby Candlewood branch and had no problem receiving the same services that were denied at the Von's Wells Fargo branch. Customer returned to Hardwick Wells Fargo branch to show bank manager, Yanette, that she had lied and that she had discriminated against him. Considering that the attendants of this branch were black and Hispanic, perhaps Wells Fargo also practices reverse racial profiling. Perhaps since all the bank tellers were female, Wells Fargo also sexually profiles. Whatever the case, this customer was denied services at one branch, while receiving same exact services originally requested at another branch immediately after.
Later, at approximately 3:30 pm, Lakewood Sheriff arrived on resident's doorstep to interrogate him about the events that took place. How did Lakewood Sheriff Dept know who the customer was if the bank didn’t even swipe their card identifying their account? Seems that Wells Fargo doesn't keep their customer's identity too secure or they are in collusion with the authorities and call their henchmen to enforce their will.
After being interrogated by deputy sheriff Cafferty, Lakewood resident learned that the tellers misreported that he was belligerent and threatening and they feared for their safety. According to witnesses, customer was merely agitated at being mistreated and stated articulately that the bank manager was wrong and he was being mistreated. According to the picture taken at the time by the customer shows very little fear considering the tellers are behind 3 inch thick high-polymer bullet-proof plexi-glass. They don't look very scared to me. It's against the law to use 911 for fraudulent calls i believe.
This is reminiscent of Nazi Germany in the 1930s where a citizen is mistreated and has an argument with the local institution only to be visited later by the local Gestapo and interrogated and asked to provide information. How did the police know who this Citizen was? How did the bank manager, without swiping the account card, know who to report to the police? Did the Wells Fargo on Candlewood release customer's personal information to Hardwick's bank manager?
This clearly shows how the banking institutions can mistreat its clients with the most vital aspect of our life, money, and when we protest legally have the police called and mysteriously know exactly where the citizen lives and intimidate them. Scary!
Lakewood, CA should be ashamed to allow such institutions to operate and treat its customers and citizens with such blatant discrimination and violation of civil liberties and use the local police to bully and extract their personal agenda. Shame on you Wells Fargo and shame on your bank manager, Yanette.
Page Updated Last on: Jul 11, 2011