Martin & Co Worcester & Gloucester Win Gold Award!

June 23, 2011 - PRLog -- “An agency totally focused on exceeding customer service expectations that strives for perfection at all times,” earned husband and wife team Peter & Rani Grieve the Gold Award for Best Small Lettings Agency - Midlands Region.

The awards, sponsored by The Sunday Times and The Times newspapers are the pinnacle of the lettings industry and are hotly contested by all the top letting agents in the UK. They picked up the Gold award from double Gold Olympic champion Dame Kelly Holmes.

Peter and Rani are the business owners of the Worcester and Gloucester lettings franchise Martin & Co. Their Worcester office has been trading since 2008 and the Gloucester office was purchased as a resale 2 years later. They are supported by a team of 9 staff across the two offices.

Their success has not come easily and Peter and Rani along with their well established team have worked hard to enjoy a large market share in the area and respect within their local community.

Peter and Rani have not just adopted the established processes and systems you would expect from a successful franchise brand but ensure these are put into practice day in day out and have added their own local expertise and business experience to enhance the customer experience for both landlords and tenants and run a successful business.
Staff are given clearly defined targets and objectives with regular reviews. Training and development is also high on the franchise owners list. Utilising the highly ranked and well-established Martin & Co website www.martinco.com they have an integrated approach to sales and marketing activity and have been earlier adopters of social media and related web and e-strategies.  Backed by comprehensive local PR they have generated excellent results with business up by 40% on last year.

Ian Wilson Managing Director of Martin & Co also attended the awards added,”This is just fantastic news for Peter & Rani. They are true ambassadors of the Martin & Co brand.  Peter and Rani are no strangers to awards success having won an ESTAS Gold award in 2009 based on great customer service feedback and have continued to drive their business forward and this award is further recognition of this – a great achievement and the first office in the 170 plus national network to pick up a Sunday Times/Times award.”