Service of Who Is Looking? Why Are Some People Diligent, Others Slothful When the Boss Isn’t There

Neither bosses nor managers were around to oversee a city park attendant, country fair food vendors, parking lot attendants and fireman fundraisers. Half were great half not.
By: Jeanne Byington
 
June 16, 2011 - PRLog -- In “Service of Who Is Looking?” on The Importance of Earnest Service blog, neither bosses nor managers were in evidence in four examples. It didn’t matter in two instances and did in the other two.
   On the one hand, a diligent New York City attendant at Bryant Park did a painstaking job of keeping her area garbage-free at lunch hour in midtown and two teens at a country craft fair made delicious lunches working over hot plates for hours without a break. Jeanne Byington compared these hard workers to kids who neglected their traffic- directing duties and chose to goof off and an ineffective fundraising effort where firemen left cans in the middle of a road but nobody to solicit drivers for dollars and coins. They collected little money.
   Byington, founder of New York-based J M Byington & Associates, Inc., a PR, marketing and communications agency, wrote: “Who of importance to the livelihood of the Bryant Park attendant or the crepe/sandwich makers would have known they were being meticulous in fulfilling their tasks? What inspired them to do their [unpleasant], no doubt minimum wage jobs so well? What were the firemen/volunteers who planned the fundraiser and inattentive parking lot staff thinking? How can you tell what kind of employee you're hiring?”
   Visit http://blog.jmbyington.com/?p=4723 for the complete post and comments on The Importance of Earnest Service, a blog about customer, quality, courteous and all sorts of service.

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A boutique public relations, communications and marketing agency that creates and directs successful programs and campaigns for international corporations, associations, family-owned businesses and entrepreneurs.

Jeanne-Marie Byington, president, is a gifted writer and marketing strategist who crafts press releases, fact sheets, speeches, sales and marketing materials, PowerPoint presentations, brochures, catalogs, web and feature copy. In addition to interfacing with media, she names product lines, directs special events, workshops and product launches. She founded “The Importance of Earnest Service” blog in November 2008 to address courteous, quality customer and other valuable service.
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