Mafraq Hospital wins top award at the Sheikh Khalifa Excellence Awards

June 16, 2011 - PRLog -- Abu Dhabi, UAE: June 2011 – Mafraq Hospital, which is owned and operated by SEHA and managed by Bumrungrad International, has been presented with the top award at the 2011 Sheikh Khalifa Excellence Awards (SKEA) ceremony which was held at Emirates Palace on Monday this week.

The hospital is the first healthcare facility in Abu Dhabi to receive the Diamond Award. This is also the only time that any competing organization has been presented with this highest form of recognition on first application.

John Nickens, CEO at Mafraq Hospital, said at the awards ceremony: “We are working tirelessly in our quest for excellence. The Diamond Sheikh Khalifa Excellence Award (SKEA) supports our commitment in putting our customers’ first, providing quality care for our patients and our adherence to business best practice.  Everything we do is for our patients and we are honored and proud to be recognized for the milestones we are achieving.”

The Sheikh Khalifa Excellence Award is based upon the European Foundation for Quality Management (EFQM) Excellence model which is designed to recognize organizations that have achieved an outstanding level of sustainable excellence.  SKEA has completed a decade of recognizing excellent organizations in the emirate amongst different sectors and industries.    The SKEA Diamond award is considered a prestigious award not only because it is the highest level of award granted but because it carries the name of His H.H Khalifa bin Zayed Al Nahyan, President of the UAE, and is under the patronage of H.H General Sheikh Mohammed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and  Deputy Supreme Commander of the U.A.E  Armed Forces.  

“This award would not have been possible without the support, hard work and dedication of every one of our 2,000 talented employees.” John Nickens continued. “The knowledge, experience, insights and commitment of our teams are critical to the success of Mafraq Hospital. We will continue to look at ways of improving the Mafraq Hospital experience and won’t rest on our laurels.”

Mafraq Hospital is owned and operated by the Abu Dhabi Health Services Company PJSC (SEHA), which is responsible for all the curative activities of public hospitals and clinics in Abu Dhabi. (SEHA, as a company, was also honored with a SKEA Gold level award in its first competition.) The hospital is managed by Bumrungrad International, one of the most renowned hospital management companies in Asia, recognized internationally for its commitment to patient care and customer service.



Notes to Editors
About Mafraq Hospital
Mafraq Hospital was established in 1983 and is one of the largest tertiary referral treatment hospitals in the United Arab Emirates, with 451 licensed beds. Its specialist services include medicine, obstetrics, pediatrics, as well as surgical and critical care services.  Mafraq Hospital operates the largest burn unit in the country and is a Center of Excellence for ENT and Thoracic surgery. The hospital also operates two primary healthcare clinics at Bani Yas and Al Nahda. Mafraq Hospital is part of the SEHA HealthSystem and is owned and operated by Abu Dhabi Health Services Company PJSC (SEHA) which is responsible for the curative activities of the public hospitals and clinics of the Emirate of Abu Dhabi.   It is managed by Bumrungrad International (BIL), one of the most noted hospital management companies in Asia.  Mafraq Hospital physicians are amongst the best in their specialist fields with international qualifications and world class expertise. The medical staff is supported by a capable and professional nursing and paramedical staff who are well trained and motivated to provide quality healthcare services. Emiratization is extremely important to Mafraq Hospital and many of the hospital’s highly skilled physicians are UAE Nationals. The hospital believes strongly in customer service excellence and trains all its employees to be Mafraq Ambassadors so the hospital can provide quality healthcare with integrity and service excellence in a caring environment. www.mafraqhospital.ae

About the SEHA HealthSystem and the Abu Dhabi Health Services Company PJSC (SEHA)
SEHA is health in Arabic.  The Abu Dhabi Health Services Company PJSC – whose marketing identity is SEHA – is an independent, public joint stock company created to develop the curative activities of the public healthcare system in Abu Dhabi. The company owns and operates all the public hospitals and clinics of the Emirate of Abu Dhabi which together make up the SEHA HealthSystem.  SEHA is committed to providing high quality, cost effective healthcare in a socially responsible way on par with international standards measured through accessibility, affordability, choice and satisfaction.  SEHA has partnered with internationally recognized hospital managers to achieve these goals.  These include Johns Hopkins Medicine International, Cleveland Clinic Foundation, VAMED, Vienna Medical University and Bumrungrad International.  SEHA owns and operates 12 hospitals with 2,644 beds, 62 ambulatory care, family care and urgent care centers and 2 blood banks.  SEHA is one of the largest integrated healthcare providers in the Middle East with 16,500 doctors, nurses, ancillary care and administrative personnel in its employ.  For more information, visit www.seha.ae.

For media information contact:
Salwa Al Hossani
Manager, Marketing & PR
Mafraq Hospital
T: +971 2 5011017
E:  shossani@mafraqhospital.ae

Amanda Banham
Director of Marketing & PR
Mafraq Hospital
T: +971 2 5012443
E: abanham@mafraqhospital.ae