Veritape and Novo Technologies announce joint partership

June 9, 2011 - PRLog -- Veritape, the UK based supplier of PCI compliant call recording solutions is delighted to announce a joint partnership with Canadian based Novo Technologies that will see the inclusion of CallGuard™ in its NovoPCI™ solution portfolio. CallGuard delivers PCI DSS compliance to any call recording system by eliminating sensitive card data from telephone conversations before they are recorded.

Some background: to help to counter payment card fraud, the payment card industry (PCI) has established a single set of Payment Card Industry Data Security Standard (PCI DSS) standards.  Key highlights from these standards for companies that use call recording solutions include the imperative that no sensitive card data is to be stored, the statement that encrypting sensitive card data on its own is not a sufficient answer and the recommendation that companies should look towards solutions where agents do not enter the card data (rather, the customer does).. CallGuard ticks all three boxes.

Veritape and Novo Technologies’ complimentary partnership combines the recognized expertise of two experienced players in the call recording industry: Veritape, the only call recording company accredited as a PCI DSS Participating Organisation, delivers proven PCI compliant call recording solutions and Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions. This powerful combination now gives organizations access to a suite of high-performance solutions that target PCI DSS compliance.

CallGuard is compatible with any call recording system. Incredibly simple to install, it provides a proven, effective solution that will make any business using any call recording system PCI DSS compliant. With CallGuard, customers communicate their payment card details by using their telephone keypad and these key presses generate “DTMF tones” through the telephone. CallGuard automatically detects and blocks DTMF tones (and therefore the payment card data) from the call recording. Concurrently CallGuard automatically enters the customer’s card details into the relevant fields on the Agent’s screen, obscured with ‘***’ asterisks or similar just like a password field, meaning that the Agent handling the call does not see the card data. This means that the customer is always on the line throughout the call, allowing the Agent to remain fully in control of the conversation and customer service - unlike some PCI compliant call recording solutions, there is no external IVR involved.

Cameron Ross, Veritape’s Managing Director said: “For the first time, any business which already owns a call recording system can quickly and easily ‘bolt on’ PCI DSS compliance, by using CallGuard. Veritape is passionate about delivering high quality, PCI DSS compliant call recording solutions. We are delighted to announce our partnership with Novo Technologies, well known as an industry leader with a real focus on service and quality.”

“CallGuard’s unique technology allows every call center to rapidly comply with the PCI DSS requirements without breaking the bank.” said Louis Turmel, President and CEO of Novo Technologies inc. “Novo endeavours to partner with the best in the industry.  Today’s announcement is especially important to us since our customers and those that we serve in various markets are looking for cost-effective solutions to ensure higher performance when addressing compliance requirements.”

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Notes to Edtors:
About Veritape:

* Veritape CallGuard makes recorded calls fully PCI compliant. Quick to implement, it works with any call recording system.

* Veritape specialises in developing innovative, powerful, PCI DSS compliant call recording software solutions; we deliver cost-effective, flexible alternatives to traditionally expensive fixed hardware call recording solutions.

* Veritape is the only call recording company accredited as a PCI DSS Participating Organisation. Well regarded wthin the call recording industry, we regularly give direct feedback on our customers’ PCI compliance challenges and insights to the PCI Council.

* Our clients include Jaguar, CPM, Exodus Travel, Intasure, PhotoBox and Mobile Mini.

* For more information about Veritape visit us at www.veritape.com. For interviews and case studies contact Cathy Gibbon, Marketing Manager on 0845 899 5500.

About Novo Technologies:

* Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording and quality monitoring solutions for contact centers.

* For over 15 years, Novo Technologies’ call recording solutions have been used to build hundreds of compliance and quality management applications. With its leadership in the development and integration of new software solutions, Novo dedicates itself to helping organizations proactively and effectively capture and manage corporate transactional content. Consequently, organizations are able to extract business intelligence from customer interactions, thus providing their clientele with the best customer experience.

* Novo’s solutions are implemented in call centers of all sizes coming from a variety of industries in North America. For more information about Novo Technologies, please visit us at www.novotechnologies.com.

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We provide PCI compliant, call recording solutions.
CallGuard makes any call recorder PCI DSS compliant & allows you to record all calls.
Veritape call recording software offers a cost-effective, flexible choice to expensive fixed hardware solutions.