College Book Renter Building Phase II of Customer Service and Order Fullment Expansion

June 3, 2011 - PRLog -- MURRAY, KY (June 3, 2011) – It’s a milestone event when a business realizes it has to expand the size of its facilities.  For College Book Renter (CBR), senior management knew about their second expansion in 2011 before breaking ground for the first expansion this past January.  

CBR, an online textbook rental company headquartered in Murray, Ky., began an 8,000 square foot building project recently that will expand the available office space for the customer service and order fulfillment divisions.  The expansion doubles the current building to 16,000 square feet to house 200 full-time, part-time and seasonal employees during peak months.

“This expansion was planned before ground breaking of the initial building because we knew we were going to outgrow the first expansion before we started it,” said Bud Byars, President of CBR and COO of C.A. Jones Management Group.  “Because of the triple digit growth pattern we are experiencing, it was obvious we were going to need space.”

“By some of the virtues of automation in customer service and order fulfillment, we hope this expansion will be sufficient for a year or two, depending on growth,” added Byars. “New partnerships with key vendors allow us to continue to grow and maximize our existing staff.  The good news is that when the building is completed, it’s built so that it can be expanded again.”

The building expansion will house new Information Technology equipment that will include a new phone system which triples available phone lines.  New data servers will accommodate new software programs that will allow CSRs to respond to customers in the manner they demand with today’s technology advancements.

Construction is expected to be completed by mid to late June.  Employees are expected to start moving in immediately before colleges and universities begin their fall semesters.

Visit http://www.collegebookrenter.com/.

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About College Book Renter
Founded in early 2009 and funded through seed capital previously provided by private investors and South Eastern Book Company’s equity investment, College Book Renter has grown into one of the largest and most rapidly growing online textbook rental companies. By offering textbook rentals at up to 85% below their purchase price and providing best-in-class customer service, CBR has already helped to make college more affordable by saving students millions of dollars and CBR has already established itself as one of the top three players in the college book rental industry.