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At Your Service: How Ebusiness BPO Can Help You through Offshore Outsourcing
Homegrown call center and BPO firm is offering an affordable variety of outsourcing services - from telemarketing to customer service to transcription to backend office management - all for the convenience of SME's and start-up entrepreneurs.
By: EBI Writer
In these times of economic uncertainty, offshore outsourcing remains and proves to be the most viable alternative. Outsourcing’
Most of the clients seeking for our advice have expressed the same concerns – they want to grow in spite of the threat of economic instability looming before them. Many of them are small to medium enterprises that have slowly climbed up the ladders of success simply by outsourcing some of their business processes to us. Ebusiness BPO understands that clients need fast, quality and customer-friendly services, so during business counseling or consultation sessions, we offer help through the following outsourcing services:
Sales and Telemarketing
Telemarketing is one of the best ways to increase product or service sales. It requires great powers of explanation and persuasion. Otherwise, customers will not have a glimmer of interest on the things being sold to them.
Telemarketing is also one of the most outsourcing friendly services. It does not cost much. Just a few dollars and our client companies can already see results in a matter of days. To make sure that our clients get the number of sales they require on a daily, weekly or monthly basis, the telemarketers we tap have to have at least above average English communication skills as well as the ability to speak with tact and diplomacy to get through any and all forms of customer inquiries and responses. Our telemarketers can make an average range of 150-200 calls per day and they are also subjected to intensive language and product trainings to handle calls of varying nature. In addition, the trainings ensure that even language and differences in time zone are certainly not barriers to providing customer satisfaction and quality services.
Ebusiness BPO has already engaged in several telemarketing campaigns in both business-to-
Although in the past, many companies have an in-house customer service department to provide solutions to customer queries and concerns, at present, putting up one can be very costly for start-up companies. As for those that are facing financially problems, retaining their customer service may have untoward risks. With the recession at hand, the trend has shifted from in-house hiring to outsourcing. Indeed, outsourcing customer service functions offshore can be very cost-efficient. Not only are they able to save on hiring and recruitment expenses, companies that outsource their customer service departments get to save half if not a quarter of their overall manpower costs.
At Ebusiness BPO, our clients get to enjoy a customer service package replete with a remote customer care staff, which are regularly monitored for quality assurance purposes. Whether you prefer a help desk, an avenue for technical support, or one with a feedback and grievance machinery, Ebusiness BPO’s service packages can be customized according to our clients’ preferences. Currently, we have telephone operators assist customers with their needs and transmit their grievances to the management. We also have customer service representatives (CSRs) who handle the members of one of America’s biggest credit card companies.
In order to accommodate the diverse and growing needs of our clients, Ebusiness BPO is keen not to stick with the traditional call center and outsourcing service provisions. We know for a fact that in these times, there is more to process outsourcing than just the usual telemarketing and customer service. We are therefore a generalist outsourcing company and any service requested of us, we provide with utmost pleasure.
The most evolved form of BPO these days is the so-called offshore Knowledge Process Outsourcing (KPO). This pertains to professional, white-collar jobs that are outsourced to countries like the Philippines, India and China, where there is not only an abundance of labor, but also an abundance of intellectual and well-educated laborers. Our most in-demand non-voice KPO services include an array of intensive backend office jobs which many call center and BPO firms do not offer. Around 30% of Ebusiness BPO operations cater to the KPO sector, with high-end campaigns such as virtual assistance, outsourced Certified Public Accountants (CPA), Search Engine Optimization (SEO), copywriting, and outsourced administrative and human resource staff.
Many of our backend office clients have been with us since the company started. They are very happy to finally focus on their core processes and leave the complex and tedious work to us.
Transcription is one of the central non-voice business process outsourcing projects under our company’s resume. We have transcribed a number of audio files and videos for a wide range of clientele. Our transcription service record includes transcribing AV files with literary, musical, historical, and other technical themes. We have also transcribed extensive interviews and video seminars, regardless of the audio quality. Our turnover rate is fast and we maintain a two-tier quality check system to help our clients get the best results.
Our main purpose in including transcription to our repertoire of outsourcing services is to immortalize and make readable important AV files, so they can be used from generation to generation and for the better understanding of companies and individuals. Ebusiness BPO is also aware that transcription is very useful to the hearing impaired. Through transcribed words, they can at least peruse what they otherwise could not hear. More humanitarian clients require our transcription services for such honorable reasons, so we gladly provide them what they seek.
Of course, there are many other outsourcing services that Ebusiness BPO can and would like to undertake. However, we want our clients to call the shots as they know better which outsourcing services suit their business needs. On one hand, should they decide to embark on other projects not mentioned in our roster, no need to fret as we are willing to adjust and customize based on their requests. After all, our main goal is to make outsourcing work for you. So whether you are a start-up or mid-sized company or an individual hoping to establish a business of his own, we will serve you to the best of our abilities and help you succeed!
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Ebusiness BPO, Inc. provides quality manpower support, technical expertise, and customer care and assistance at truly affordable costs, guaranteed to bring utmost customer satisfaction. We are currently on our expansion phase and would be happy to welcome requests for partnership, service inquiries and other mutually beneficial business transactions. Visit http://www.ebusinessbpo.com for more information.