A pro-active 24/7 service from ABB

May 19, 2011 - PRLog -- For over 10 years ABB’s UK robotics business has provided a much valued partnership for the long-term service and support required by IAC. With a growing work force of 40+ ABB robots installed today in over four of IAC’s UK sites, the company continues to build upon their investment in ABB’s Maintenance and 24/7 response service agreement packages to support and add value to their own service strategy.

In today’s competitive environment, business profitability often relies on demanding production schedules that don’t always leave time for exhaustive or repeated equipment health checks. With manufacturers often lacking the resources, knowledge or time to regularly check robotic equipment, remote monitoring of a robots health anywhere in the UK with ABB’s Remote Service Technology is invaluable, and one IAC UK has now invested in.

With IAC’s substantial investment in robotic automation, over a quarter of the robots installed are now also activated with ABB’s Remote Service Technology to support the company in delivering best-in-class solutions on time, every time.

“We are committed to exceeding the expectations of our customers in an OEM market that is highly competitive. Therefore it is critical for us at IAC to ensure we have in place the right levels of service and support initiatives to support our business on a day to day basis,” comments Tony Pearce, Central Purchase, IAC Group.

The technology, launched by ABB in 2007, offers customers the benefits of monitoring the robots health while in its working environment and has the ability to gather critical information on the wear and tear and also the productiveness of the robots usage. This service automatically generates alarms notifying ABB field service engineers who can remotely access detailed data and quickly identify the fault. Customers using this feature of a service agreement package from ABB have already experiences results of 70 percent of stoppages being solved through rapid support via just a telephone call, significantly reducing production downtime.

“Developing a better understanding of our customer’s own service strategy and focusing on their real needs is paramount to building value based service and support solutions for their production” comments Andy Eyre, Service Agreements Account Manager, ABB. “With UK manufacturing needing to invest in robotics to reduce costs while increasing productivity and quality, a superior service support network can be a key differentiator when choosing a supplier. ABB Customer Service is determined to be the reason why customers choose ABB and continue to partner with us in their future investments,” continues Eyre.

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ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 124,000 people.