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| Airtel Ghana Job VacanciesAirtel provides mobile communications services across 16 markets in Africa: Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, etc.
By: JOBLIST GHANA The purpose of the role is to manage customer touch points for Airtel Ghana. The incumbent will be responsible for all product lines/work streams. The role reports to the Customer Service Director Deliver plus 1 customer experience in all customer facing channels in Airtel Ghana Operationlize a scalable and standardized Call Centre strategy in Ghana Create a service differentiator through extremely effective service recovery and quality of resolution http://www.joblistghana.com/ Deploy plus 1 compliant management structure and close looping Drive the prevention and service recovery agenda through other functions and within Customer Service Create a New Product Introduction/ Ensure delivery of Contact Centre related KPIs Develop and deploy rural service support structure in collaboration with the sales team Manage all regional customer service deliverables through the regional support structure Required Skills or Experience 5+ years relevant experience MBA in general management or finance preferred. A University degree in Business Administration, Marketing or IT will be considered Proven ability to analyze complex business issues, identify, design ad implement effective practical recommendations Excellent knowledge in customer experience discipline/profession IT literacy Excellent spoken and written English How To Apply http://www.joblistghana.com/ # # # joblist ghana is an online technology company that publishes all the available jobs in ghana from every sector of the economy on a daily basis. Examples of featured include: graduate jobs, ICT jobs, Agency jobs, Legal, Administrative jobs etc. End
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