Donnelly Communications, Inc. Announces New Branding Initiative with CustomerTouch 360

Donnelly Communications, Inc., a leading provider of innovative contact center solutions, introduces CustomerTouch 360, a suite of services for each stage of the customer life cycle.
 
May 18, 2011 - PRLog -- Donnelly Communications, Inc., a leading provider of innovative contact center solutions, introduces CustomerTouch 360, a suite of services for each stage of the customer life cycle. Always an industry leader, Donnelly redefines the way multi-channel retailers and brand-conscious companies profit from outsourcing customer service functions.

“We have always utilized the latest technologies, our proprietary software, and expert customer service professionals to meet the evolving needs of our clients,” said founder and CEO Martin Tighe. “CustomerTouch 360 reaffirms our commitment to delivering advanced contact center solutions. This new branding initiative clearly defines Donnelly’s comprehensive services in support of the three primary stages of the customer life cycle: acquisition, conversion, and retention. In a competitive world, CustomerTouch 360  provides Donnelly’s clients with the necessary edge.”

CustomerReach provides innovative marketing tools to attract new customers using the latest technologies.   E-mail campaigns, outbound telephone campaigns, nurture marketing, website analytics, electronic coupon management, and other services enable clients to attract and qualify potential customers.
   
CustomerConnect leverages Donnelly’s pioneering software and performance management practices to increase revenue, drive brand loyalty, improve conversion rates and maximize order values.  With CustomerConnect Donnelly optimizes every interaction with customers, whether by voice, chat or social media.

CustomerPulse empowers companies to manage the entire workflow for retaining valued customers and building brand loyalty. This is accomplished by capturing feedback via multiple channels and recovering customers through driving issue resolution, managing electronic coupons, and measuring program effectiveness.  With CustomerPulse, leading brands are able to successfully turn dissatisfied customers and one-time buyers into customers for life.

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Donnelly Communications, Inc., a leading provider of 24/ contact center solutions, focuses on increasing revenue for our clients by exceeding customer expectations and driving brand loyalty. Contact us at 1-800-870.0017 or www.donnellycommunicatons.com
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