Interactive Intelligence to Exhibit at MECOM 2011

Vendor to demonstrate its all-in-one IP communications software suite designed to simplify management and reduce costs for enterprises and contact centers
Shaheen Haque
Shaheen Haque
May 16, 2011 - PRLog -- DUBAI, United Arab Emirates: Interactive Intelligence Middle East, the regional arm of Interactive Intelligence , a global provider of unified IP business communications solutions, is exhibiting at MECOM 2011.

This is the fourth consecutive year that Interactive will be demonstrating its award-winning contact center automation, enterprise IP telephony, and business process automation solutions at MECOM.

“IP technology has been gaining popularity in the Middle East in the last few years as companies are making the transition from traditional PBX/ PABX systems to IP telephony. This trend encouraged Interactive Intelligence to establish our regional office in Dubai in 2008. Since then, we have recruited 12 partners across the region and have recently set up operations in Saudi Arabia as well. We have had a significant number of prestigious customer wins in the government and private sector. Trade shows like MECOM offer us a good platform to further spread awareness about our brand and solutions and grow our regional business”, said Mr. Shaheen Haque, Interactive Intelligence territory manager for Turkey and Middle East.

At MECOM, Interactive Intelligence will be demonstrating its Customer Interaction Center® (CIC) solution, built on standards-based, single-platform architecture with inherent multichannel processing to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.

“We developed CIC over a decade ago to give customers an easy to manage and cost-effective alternative to communications products that had been ‘bolted’ together as a result of acquisitions and OEM agreements,” Haque said. “Today, CIC includes enterprise-wide functionality delivered on-premise or via a cloud-based model, and providing maximum flexibility so customers can quickly adapt to changing business requirements.”

Interactive Intelligence will also be demonstrating its communications-based process automation solution, Interaction Process Automation™ (IPA).

“Instead of simply communications-enabling applications, we decided to use our unified platform as the engine that orchestrates business processes from start to finish,” Haque said. “By doing so, IPA gives customers a fully packaged solution that provides a hard return-on-investment for their unified communications deployments.”

Interactive Intelligence will also share with MECOM attendees its latest vertical solution for the insurance market, which unifies interaction management, content management, and back-end databases for policy, billing, and claims administration.

“By bringing together disparate communications and business systems, our solution helps mid-size to large insurance companies take advantage of growth opportunities, streamline operations, reduce costs, increase agent productivity, and improve customer service,” Haque said.

MECOM 2011, one of the leading telecommunications and enterprise communications events in the Middle East, takes place 16 - 18 May at the Abu Dhabi National Exhibition Center (ADNEC). Interactive Intelligence is exhibiting at MECOM Booth M40.

Founded in 1994 and backed by more than 4,000 customers worldwide, Interactive Intelligence is profitable and debt free with annual 2010 revenues of $166.3 million (AED 607 million). Among its hundreds of awards and recognitions, the company was placed in the Contact Center Leaders Quadrant by Gartner (February 2010), and was recognized by Frost and Sullivan as a 2010 “Technology Company of the Year.” Other accolades include being featured among Software Magazine’s 2010 “Global Top 500 Software and Services Companies,” and Forbes Magazine’s 2010  “100 Best Small Companies in America.”


About Interactive Intelligence
Interactive Intelligence Inc.  is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or; on the Net:

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Product Contact:
Shaheen Haque
Territory Manager, Turkey and Middle East
Interactive Intelligence
Phone: +971 (4) 4347217
Mobile: +971 (50) 4573186

Media Contact:
Colin Saldanha
+97150 6400762
Source:Colin Saldanha
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Tags:Interactive Intelligence, Shaheen Haque, Call Center, Contact Center, Ip Telephony
Industry:Technology, Telecom, Software
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