Comm-Works Achieves “Small & Medium Enterprise Expert” Distinction from Avaya

May 12, 2011 - PRLog -- MINNEAPOLIS, MN – May 11, 2011 - Comm-Works, a global technology integrator for multi-site organizations, announced today that it has been designated as a “Small and Medium Enterprise (SME) Expert” by Avaya Inc., a leading global provider of business collaboration applications, systems and services.

To achieve ranking as SME Expert, authorized Avaya Connect channel partners must demonstrate that they are proficient in core areas, including customer support, technology knowledge and expertise, sales revenues and marketing support.

Avaya IP Office is a leading communications solution designed specifically for small and medium enterprises and offers a secure, intelligent and easy-to-use converged voice and data system. The solution delivers a range of capabilities that improve the scalability, resiliency and productivity of organizations.

“As an Avaya SME Expert, Comm-Works meets Avaya's most stringent criteria in technical expertise, customer support and satisfaction,” said Al Lampe, Comm-Works' CEO. “Achieving this certification demonstrates Comm-Works' commitment to our clients and showcases our expertise in voice and data integration."

“Authorized resellers in the Avaya Connect channel program who achieve SME Expert status are sending a message to their customers that they have the professional and technical expertise that is honed for the smaller firm,” said John Spiliotis, vice president, Avaya U.S. Channels. “Companies that are certified by Avaya as SME Experts represent a commitment to excellence in serving small and medium sized firms, and meet the highest standards when it comes to delivering communications solutions specifically designed to meet smaller companies' needs.”

About Comm-Works
Comm-Works is a global technology integrator for multi-site corporations and U.S. government agencies. Comm-Works offers a total portfolio of infrastructure, communications, security and energy management lifecycle services that scale to any location worldwide. In order to deliver 24/7/365 services to over 200,000 customer sites, our experienced and certified engineering, project and support teams leverage a comprehensive network of qualified service professionals. Utilizing best in class tools including Web-Works, our web-based project management tool, customers realize the benefits of accurate, timely and cost efficient engagements. One call. We take IT from there. Anywhere.

About Avaya
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

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Comm-Works is a global technology provider for multi-site corporations and U.S. government agencies that offers a total portfolio of infrastructure, communications, security and energy management lifecycle services that scale to any location worldwide.