Provident Bank Adds Teller and Sales & Service Training to Existing Banker’s Academy Curriculum

May 9, 2011 - PRLog -- New York, NY -- Provident Bank has recently added custom Teller and Sales and Service training to its existing bank training curriculum from Edcomm Banker’s Academy. Take Charge! Achieving Teller and Excellence Achieving Sales and Service Excellence will help the Bank meet its training needs for the next three years.

Take Charge! Achieving Teller Excellence, from Edcomm Banker’s Academy, is a comprehensive program that teaches the knowledge, skills and attitude that make tellers successful. The program gives tellers an overview of the industry, prepares them to provide outstanding customer service, reviews the various products and services that the bank offers, such as checking, savings, CDs, loans and IRAs, and teaches tellers how to process and settle transactions while being mindful of compliance issues that affect their work.

Achieving Sales and Service Excellence, from Edcomm Banker’s Academy, is a computer-based, distance learning program, which can be delivered via Internet, Intranet or CD. The program teaches participants how to make sales and how to provide excellent service using easy-to-understand language in an interactive, self-paced format. Achieving Sales and Service Excellence covers sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services, and most importantly, how to create great customer relationships.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

Provident Bank is a independent full-service community bank that serves the lower Hudson Valley, serving Rockland, Orange, Sullivan, Ulster, Putnam and Westchester Counties in New York as well as Bergen County, New Jersey and maintains assets exceeding $2 billion.

The Edcomm Group Banker’s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.

Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA
T: 212.631.9400
F: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com