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Follow on Google News | Consumer satisfaction on the decline: Utilities fail to satisfyThe customer satisfaction average for utility companies in the US has fallen over the last five years due to a combination of fluctuating pricing, botched smart meter trials, and unreliable communication. This has made customers more discerning.
By: IQPC NY As a result, utility companies are looking towards revamping their customer service value chain in order to become more responsive to a changing energy industry. The Pricewaterhousecoopers’ The CEM for Utilities conference, May 24-25 in Miami, Florida will bring together the top customer service, strategy, and energy efficiency executives of our nationals utility companies with software developers, IT professionals, and communications specialists to discuss the latest challenges in developing CEM systems for utilities. Energy companies on the agenda - Entergy - Centerpoint Energy - Duke Energy - Southern California Edison - Pepco Holdings - Reliant Energy If you would like to arrange an interview with one of our speakers, for featured content or more information on the conference, please contact Chris Archer, Online Content Manager for more information. Chris Archer IQPC chris.archer@ (646)378-6097 Visit www.cemutilities.com # # # Founded in 1973, IQPC now has offices in major cities across five continents. IQPC leverages a global research base of best practices to produce a cross industry portfolio of forums. End
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