Philippines Call Center Looks to Expand Market

May 4, 2011 - PRLog -- Hit Rate Solutions, a call center outsourcing company located in the Philippines, recently launched its revamped website.  The updated site offers a faster, cleaner, and more user friendly platform to help customers quickly identify the services they wish to outsource.  In addition to the improved design and navigation, the company has added additional content targeted towards expanding verticals such as insurance and health care.

“Our goal is to interact with our users customers more effectively, and this is most important step in a series of upgrades that will help us get there,” said VP of Marketing Adam Shore. “The goal is to make more information about our services easy to access, to solicit increased feedback from our existing customers, and to help us reach out to new sectors and industries.”

The changes come in the midst of the call center’s goal of growing a customer base that primarily includes small to mid-sized businesses and entrepreneurs.  The company intends to reach out to the international community and take advantage of the efficiencies of its 24/7 call center operations.  To do so, the outsourcing firm will heavily promote its customer support, live chat, direct response, and order taking capabilities.

“We’ve experienced exceptional growth over the past couple of years in our outbound services.  We want to help show customers that we excel at more than just telemarketing and lead generation”, Shore continued.

With the goal of focused, targeted content, an entirely new user-interface was developed that includes a fresh color scheme, faster navigation, and easy access to specialized pages of the website.

Hit Rate Solutions provides a wide range of Business Process Outsourcing services from its call center in the Philippines.  The company offers services such as outbound telemarketing, appointment setting, lead generation, and customer care and support.

Please visit http://www.hitratesolutions.com for additional information.