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Follow on Google News | Monet Software announces webcast: Six Strategies for Improving Schedule Adherence in the Call CenterMonet Software hosts a free web event about best practices for schedule adherence with industry expert Penny Reynolds from The Call Center School.
By: Monet Software The webcast is scheduled for Wednesday, May 11, 2011 at 11 AM PST / 1 PM EST and will provide practical advice on how to ensure there is the right number of staff with the right skills in their seats at the right times of the day. Special guest speaker, Penny Reynolds from the The Call Center School, will share with you proven practices on adherence that have resulted in increased availability. What attendees will learn? • Quantify the cost and service implications of missing staff • Identify ways to communicate and educate staff on the “power of one” in call center staffing. • Describe options for setting adherence performance goals and selling to the staff • Identify the reasons why staff don't adhere to the schedule plan • Identify reward and consequence programs that support adherence goals Those interested in attending this complimentary webinar can register prior to the event at "Six Strategies for Improving Schedule Adherence in your Call Center". http://www.monetsoftware.com/ About Monet Software, Inc. Monet Software is a global provider of workforce management software solutions for small and medium sized call centers. Monet’s cloud-computing- # # # Monet Software is a global provider of cloud-based, affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management. http://www.monetsoftware.com End
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