Incredible customer service with the salestar™ connect CRM and e-Marketing solution

April 19, 2011 - PRLog -- With the focus of the telecom industry now on obtaining and retailing customers in a shrinking market, telecom industry companies need to step up and find innovative methods to cater to this need. With the salestar™ connect advanced integrated CRM and e-Marketing solution, clients are able to isolate trends and capitalize on target markets; ensuring opportunities for growth.

The salestar™ solution delivers an end to end solution for all sales channels, making it possible for businesses to not only explore a variety of options but also to maintain information with complete security and accuracy. The solution allows complete integration of all customer information from all sales channels with the added benefit of the ability to run all marketing operations off the same database.

With all customer information stored centrally, clients are now able to query the database for target markets and carry out marketing campaigns for selected segments with complete ease. The solution also allows businesses to monitor responses from clients and follow up on potential marketing and up-sell opportunities, maximizing opportunities for growth and market potential. The solution also ensures continuity and integrity of all database information with the salestar™ signature workflow management that ensures that all information is logged and verified – eliminating fraud and errors.  

The solution also allows complete drill down abilities for all clients – allowing sales personnel to track transactions based on a number of traceable numbers including IMEI, SIM and barcode; allowing complete control of all aspects of customer interaction and giving the sales team the platform from which to deliver results consistently.