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Explore the Voice of customer in Design for Six Sigma
It is often said that there are TWO GOLDEN RULES for serving customers –“customer is always right’ and “customer is king” in order to enhance the organization’s competitive value proposition and market performance.
This comprehensive 2-day course is conducted by Steven Bonacorsi, he is the President of the International Standard for Lean Six Sigma (ISLSS) and has over 20 years of experience in industry and consulting in LEAN and Six Sigma process improvement. He led the 6 largest Lean Six Sigma Global Deployments (General Electric, Xerox, US Navy, US Army, Eli Lilly and Caterpillar)
You will understand how to determine design requirements and performance targets based on customer inputs and competitive benchmarking, how to check whether the important issues for the customer are being addressed in the design of the service, how to develop a Quality Functional Deployment with step by step examples & LSS Oil Change Case Study, how to apply Voice of customer techniques to convert into critical customer requirements and then apply the CCR Tree to link to the business strategic goals.
HURRY and register with us to confirm your participation in order to get Early Bird Rate, USD 1388 by 22 April 2011. More details are available on the online brochure (www.toplink-
Marketing Contact: Bin Bin, Chua
Telephone: +607-2211 722
Email : binbin.chua@
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Toplink was set-up in Malaysia in 2006 as a business intelligence provider, it has been delivering world-class events including conferences, public workshops and in-house trainings to coorporations in Asia Pacific region.
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