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Users Shaping ECM to Meet Industry-Specific
Sector-specific suites, dedicated customization, and best-of-breed add-ons are shoehorning Enterprise Content Management into many different industries.
According to the AIIM research, 37% of the organizations surveyed are solving these industry-specific needs by a careful choice of generic vendor, whereas 18% choose an industry-specific vendor. The survey also found that 57% have some degree of local customization and 27% have add-ons or best-of-breed integrations. This latter solution is particularly favored by SharePoint users, building out the generic functionality to match their specific business needs.
According to Doug Miles, head of Market Intelligence at AIIM, “The picture we’re seeing in this year’s State of the ECM Industry report is of a much more mature user-base, integrating existing and new ECM and records management suites, SharePoint portals, and vertical-market add-ons, into genuinely universal information access and content management infrastructures that match their specific needs. Users are still keen to attack ‘content chaos’ and drive cost reductions, but at the same time are looking for more effective staff collaboration and engagement”.
The AIIM report found that 53% of the largest organizations are utilizing social business systems and Enterprise 2.0 tools inside the organization, with smaller organizations lagging somewhat at 36%. Miles comments, “This is a somewhat surprising result as social tools and forums are generally considered to be user-driven within more agile adopters. On the other hand, the larger the organization, the greater the benefits of collaboration amongst dispersed teams and the stronger the need for information sharing across the business.”
Based on nearly 600 responses, the AIIM research report is entitled “State of the ECM Industry 2011” and is free to download from the AIIM website at http://www.aiim.org/
About the research
The AIIM survey was taken by 588 individual members of the AIIM community between January 28 and February 14, 2011, using a Web-based tool. Invitations to take the survey were sent via e-mail to a selection of the AIIM worldwide community members.
AIIM (http://www.aiim.org) is the community that provides education, research, and best practices to help organizations find, control, and optimize their information. For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. The AIIM community includes over 65,000 users and professionals.
Beginning with microfilm, followed by electronic images, and then with electronic documents, AIIM has helped organizations capture, manage, store, find, deliver, and preserve critical business information. Collectively, the community AIIM represents has developed and evolved standards and guidelines, checklists and templates, and best practices to address governance, classification, compliance, technology, and security issues associated with managing each of these stages in the evolution of business information.
EMC Corporation is the world’s leading developer and provider of information infrastructure technologies. We provide organizations of all sizes and across all industries with the products, services, and solutions they need to manage data growth and get the greatest value from information. http://www.emc.com
Kofax plc (LSE: KFX) is the leading provider of document driven business process automation solutions. Kofax solutions provide a rapid return on investment by automating information intensive processes, and by managing the capture, transformation and processing of documents in a more accurate, timely and cost effective manner. Visit http://www.kofax.com
Microsoft Corporation, Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. http://www.microsoft.com
OpenText, a global ECM leader, helps organizations manage and gain the true value of their business content. OpenText brings two decades of expertise supporting 100 million users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. http://www.opentext.com
For more information about the report, contact:
Director, Market Intelligence
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