Interactive Intelligence Acquires Agori Communications

Acquisition to expand company's existing operations in Germany
 
 
Donald Brown
Donald Brown
 
March 8, 2011 - PRLog -- DUBAI, United Arab Emirates, 8 March 2011 -- Interactive Intelligence , a global provider of unified IP business communications solutions, has acquired Agori Communications, GmbH, a Frankfurt, Germany-based reseller of the Interactive Intelligence multichannel contact center solutions.

Per the terms of the acquisition, which was effective Feb. 28, Interactive Intelligence has purchased 100 percent of Agori's privately held stock in an all-cash transaction. For the year ended Dec. 31, 2010, Agori recorded revenues of $4.5 million before deductions for amounts paid to Interactive Intelligence for licenses and support.

Agori had been an Interactive Intelligence value-added reseller since 2002, providing sales, support, and implementation of the vendor's products throughout Germany, Austria and Switzerland.

The acquisition will result in an Interactive Intelligence team in Germany of more than 20 employees. The headquarters for the combined operation will be located in a suburb of Frankfurt.

"Germany is the fourth largest economy in the world and was the leading revenue producer for us in EMEA in 2010," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "Agori has built an impressive customer base that includes brand-name companies such as Bosch Communication Center, Swiss Post Solutions, avocis (formerly known as The Bee Company), acoreus Collection Services, and Combitel."
"Our acquisition of Agori will add to our employee base an experienced group of professionals who have a proven track record providing superior customer service to large companies. This acquisition is part of our strategy to accelerate business in key international markets. Our recently opened cloud-based communications data center in Frankfurt will add even greater momentum to our growing business in Germany," Brown concluded.

Interactive Intelligence will continue to market its solutions in Germany through both its territory sales managers and through its existing channel of resellers.

-Ends-

About Agori Communications
Founded in 2002 by contact center veterans Dr. Robert Klimke and Kai Dylawerski, Agori Communications GmbH has operated as an exclusive Interactive Intelligence VAR since its inception. The company specializes in sales, implementation and support of contact center and customer relationship management solutions. It serves customers throughout Germany, Austria and Switzerland. Agori can be reached at +49 (0) 6101/5565-500, or info@agori.net, or on the Net at http://www.agori.net.

About Interactive Intelligence
Interactive Intelligence Inc.  is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company's solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine's 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine's 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders' quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
ININ-G


About Interactive Intelligence
Interactive Intelligence Inc.  is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
   
Product Information Contact:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
Direct phone: +971(4) 4347217
Mobile: +971 (50) 4573186
Email: shaheen.haque@inin.com

Media Contacts:
Colin Saldanha
PROCRE8
+97150 6400762
colin@procre8.biz
End
Source:Colin Saldanha
Email:***@procre8.biz Email Verified
Tags:Agori Communications, Interactive Intelligence, Reseller, Channel, Germany, Donald Brown
Industry:Technology, Computers, Telecom
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