Exceptional “Service after the Sale” Distinguishes Coulter Infiniti Ownership Experience

Feb. 27, 2011 - PRLog -- The convenience and anonymity of cyber-shopping is even more appealing when shopping for a car.  In addition to cost and feature comparisons, on-line searches can find dozens of professional evaluations, blogs, and brand to brand comparisons.  Instead of weeks and maybe even months of traipsing from dealership to dealership, consumers can narrow their choices for the purchase of a new car well before an actual visit to a showroom.

But once a new car is purchased, the owner still needs a relationship with a dealership to satisfy the conditions of the car’s warranty.  Service after the sale may be one of the aspects of internet shopping that is neglected, but the sales and service staff at Coulter Infiniti knows that service is ultimately the cornerstone of their business growth.  Like all the dealerships in the Coulter Motor Group, Coulter Infiniti is dedicated to making the Infiniti ownership experience one that creates “customer’s for life.”

In addition to their signature “Valet” service, where the dealership picks up and delivers the Infiniti when it needs service, there are other cost-saving and convenient reasons that Infiniti owners are so loyal.

Service Loan Car

To make your Infiniti Ownership experience as convenient as possible, your Infiniti Dealership is dedicated to providing a Service Loan Car when your Infiniti is in for warranty repair within the full warranty/60,000 mile period.  

Roadside Assistance

If you run out of gas, get a flat tire, or need other assistance, Infiniti provides roadside assistance 24 hours a day, 365 days per year.  Owners are provided a 1-800 number to call from anywhere in the continental US to receive service any time within the 60,000 mile warranty period.

Trip Interruption Benefits

In the unlikely occurrence that your Infiniti should break down more than 100 miles from home, a customer service representative can authorize Trip interruption benefits, including lodging, transportation and food for you and your companions.  Even when the unexpected happens, Infiniti wants your ownership experience to be as worry-free as possible.

Infiniti Financial Services

Infiniti Financial Services (IFS) was created with our customers in mind.  Flexible financing and lease options are available, and continuing customers…those who buy or lease a new Infiniti on or before the conclusion of their current Infiniti lease …will be eligible for special lease waivers and incentives that make it attractive to continue as an Infiniti owner.

On-line Bill Payment Options

Infiniti owners can manage their Infiniti Financial Services (IFS) loan or lease online. They can use the IFS Online Account Manager to:
•   Pay your bill online by making recurring payments from your bank account with Signature DIRECTPAY. It's free, secure and confidential.
•   Choose our low-cost option to pay your bill online in a matter of seconds by electronic check or Discover Card® with BillMatrix.
•   View current and past statements along with transaction history.
•   Obtain payoff quotes.

Express Service

Designed to deliver the same expert service you trust while exemplifying the art of efficiency, Express service is another customer feature that distinguishes Infiniti Ownership.  Each Infiniti Express Service will be completed in one hour or less and includes oil and filter changes, complimentary multi-point inspection and car wash. There is no appointment necessary; simply visit your Infiniti Retailer today to experience the convenience of Infiniti Express Service.

One hundred percent of Coulter Infiniti’s service technicians are factory certified.  This attention to training and quality control makes the Coulter Infiniti service experience yet another enjoyable reason to own the 2011 “Best Luxury Brand of the Year.”

Located in Mesa, AZ at the hub of Phoenix’s East Valley, Coulter Infiniti serves satisfied customers in Ahwatukee, Chandler, Fountain Hills, Gilbert, Mesa, Scottsdale, and Tempe, Arizona.  They have one of the Valley’s largest selections of pre-owned Infiniti’s, and are offering  0% -2.9% financing incentives on select 2010and 2011model Infiniti cars in stock. They are proud of their “A” rating with the Better Business Bureau, and new and pre-owned inventory can be accessed at www.coulterinfiniti.com.  Located just off of I-60 at the Superstition Springs exit, the dealership is convenient to the Loop 202, Red Mountain Freeway, linking Maricopa County with easy access to Pinal and Pima County.

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For over 80 years the Coulter name has stood for quality, value and service for tens of thousands of Arizona car buyers.