Queens Nissan Dealership Nemet Nissan’s BDC Employees Are Devoted Customer Advocates

Feb. 14, 2011 - PRLog -- JAMAICA, N.Y. – Queens Nissan dealership Nemet Nissan puts a tremendous amount of effort into its Business Development Center (BDC) in order to make certain no customer call or internet request for contact goes unanswered. Nemet Nissan wants all Queens Nissan shoppers to know about the friendly ally they have on their side when they’re shopping for a new or used vehicle from the dealership.
Steve Kirtman, Director of Business Development at Nemet Nissan, has been in the car dealership business for 30 years and has worked for Nemet Nissan for 10. Since his arrival at Nemet Nissan, Mr. Kirtman has led the BDC in its training and continued development of customer relationships, bringing in much success for the dealership.
“There are many misconceptions held by customers about their first phone call or contact with a dealership, and it’s not their fault they feel this way,” Mr. Kirtman said. “A good amount of dealerships out there mismanage how they interact with these potential customers. Some BDC’s actually hold back information such as price point and MSRP because they think it will help out the dealership’s bottom line, but in reality, they’re actually just sending their business elsewhere when they do that.”
Queens Nissan customers should know Nemet Nissan’s BDC operates with a full disclosure policy, which means interested car buyers will be set up with all the information they need in order to have a smooth buying or leasing experience once they meet with their sales associate for the first time. Nemet Nissan knows its customers appreciate specific answers to their questions of price, availability and options and not the runaround. By providing customers with all the information they need when the relationship between the customer and dealership first develops, customers will feel more confident and more welcome when they finally visit the dealership to close the sale.
The hard-working employees at Nemet Nissan respond to everyone and always get back to them with the information they need when they need it. “What’s key to our customer service is being there for our customers no matter what time of day they contact us,” Mr. Kirtman added. “We know schedules can be tight for some shoppers, and we answer every email quickly, even if it’s at 3 a.m. If you leave a customer waiting, they’re going to try someone else; and we don’t want that to happen.”
Nemet Nissan’s BDC associates are always polite, respectful and friendly when fielding customer queries, and the BDC associate may even introduce the customer to his or her sales associate once he or she arrives at the dealership for a test drive.
“Though there are so many advances in technology that can easily automate things, we fully believe in making our interactions on a personal level,” Mr. Kirtman said. “We strongly believe in putting the customer first and being their advocate in the car buying process, and for that reason we’ve achieved great success in our BDC.”
Once Queens Nissan shoppers experience Nemet Nissan’s customer service, they often become loyal customers for many years. To reward customer loyalty, Nemet Nissan is the only New York dealership to carry the Lifetime Warranty on its vehicles. This warranty program gives car buyers warranty coverage for the life of their vehicles.
The Lifetime Warranty protects the same equipment and elements as the Factory Powertrain Warranty for new and select pre-owned vehicles. Some items covered include front wheel or rear wheel drive system, transaxle, transmission and engine. To keep continued Lifetime coverage, drivers must stick to the recommended maintenance schedule and save all the accompanying paperwork from maintenance appointments.
Nemet Nissan welcomes all shoppers to contact its BDC by visiting http://www.nemetnissan.com or by calling 800-981-9386.
Nemet Motors dealer Nemet Nissan, family owned and operated since 1916, will always sell its customers the cars they want to buy, not the car someone wants to sell them. Nemet Nissan pre-owned vehicles carry the balance of the manufacturer’s original new car warranty exactly as originally written. Nemet Nissan is the customer’s preferred choice for all of their Nissan new and pre-owned vehicle purchases, parts and services, and exclusive financing options.
Nemet Nissan is conveniently located at 153-12 Hillside Avenue, Jamaica, NYC 11432.