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Best Customer Service Books of the Year
Once again "Customer Service Newsletter" has selected the best customer service books of the year. And provides excerpts at the publication website.
"Customer Service Newsletter" editor Bill Keenan has selected four of his favorite titles as the Best of 2010.
These books cover everything from high-level strategic planning to tactical issues such as teaming with marketing to gain a customer service advantage, and keeping morale high in tough times.
Highlights and key lessons from each book appear in the February issue of "Customer Service Newsletter" and excerpts appear at the Customer Service Group website at http://www.CustomerServiceGroup.com/
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About the Customer Service Group
For more than 20 years, the Customer Service Group has helped customer service, call center and help desk managers increase productivity, improve service quality and boost customer satisfaction, loyalty and retention. The Customer Service Group publishes Customer Service Newsletter and The Customer Communicator.