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0800 Numbers - Preventing a Telecoms Nightmare
0800 numbers have become increasingly popular with businesses over the last decade because they are free to call from a standard BT landline. They also provide peace of mind and a source of continuity in times of upheaval.
By: DBS Telecoms Director David Clarke
There are many reasons why an ordinary phone number can cause chaos to a company. Firstly, a business may move their premises to a new area. All of those adverts out there in publications and on the internet suddenly become useless because the number listed is no longer yours. Moving offices can be stressful enough, without the worry of losing customers in the process. Fortunately, a 0800 number removes that worry as it can be easily diverted to the new premises, or transferred to a different number such as a mobile in the interim. Most importantly, it means you don’t have to change area code or phone number as you would have to with an ordinary number, and surprisingly you can even take it with you even if you move overseas. Therefore no having to pay out to update adverts and directories, no having to contact all your old customers to tell them you have changed numbers, no customers phoning your old number to find out you are no longer on the end of the phone, just simplicity and a seamless transition from one property to the next.
Fire, flood, theft, breakdown or accidental damage of phone systems at work can mean that your customers’ only method of speaking to you directly is put out of action, as the phone system or the office itself may become inaccessible. 0800 numbers allow you to divert your calls to another line immediately, and then change it back when needed. This allows great flexibility and makes sure that your customers are always your number one priority. Your mobile might be damaged, lost, stolen, or simply in an area that is out of signal for a long period of time, meaning that you are unreachable at the crucial moment. Re-routing your 0800 number calls to multiple numbers can save the day. You may be on holiday or simply away from the office for a long period of time. 0800 numbers allow calls to be diverted to a different phone of your choice, meaning customers don’t have to leave voicemail messages which go unanswered for days or even weeks. Changes in staff or job responsibilities can mean that the contact a client has is no longer relevant, but with a 0800 number you can amend the phone system to correspond to the personnel changes.
In short, as DBS Telecoms Director David Clarke says: “0800 numbers can stop a telecoms nightmare and give you the flexibility to cover any eventuality allowing continual service for your customers and making sure your business grows”.
Further information on 0800 numbers can be found on the following website, provided by DBS Telecoms: http://www.dbs-
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