Follow on Google News Industry News News By Location Country(s) Industry News
Follow on Google News | McGrath Acura of WestmontWe have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive, or inquire about financing!
By: McGrath Acura of Westmont McGrath Acura of Westmont received the Precision Team Dealer of Distinction status the following years: 2009, 2008, 2007, 2006, 2005, 2003, 2002, 2000 The Dealership of Distinction status is the most prestigious and coveted honor that Acura can grant to its dealerships. The status recognizes those dealership teams that demonstrate superior achievement in customer satisfaction, sales and service training, customer follow-up, and business management. Acura dealerships are given the year to achieve the rigorous set of objectives and prove they are worthy of Acura's most prestigious award. All criteria are established to enhance the client experience; most measures are based on actual client feedback and survey scores. To achieve success in the program, a total commitment to excellence by the entire dealership team is required. More than 260 Acura dealerships participated in the 2009 Precision Team program and only 76 earned the 2009 Dealership of Distinction status. __________________________________________________ We are also an Internet Certified dealership. An Internet Certified Acura dealer is dedicated to making your online shopping experience both satisfying and pleasurable. You can expect a quick and friendly response to your Quote Request and answers to your specific questions. A response can be expected shortly excepting, of course, holidays and after normal dealer business hours. As part of being an Internet Certified Acura dealer, a Dealer must be: -A professional and dedicated Internet consultant -An expert in product knowledge to exceed your online needs -Pleasurable and flexible in its sales process to help meet your needs -E-mail capable to respond to your inquiry within hours ___________________________________________________ Furthermore, our dealership has the distinction of being EXCELL validated, which ensures that all the management tools are in place and functioning for Acuras' Continuous Improvement Process to work throughout the dealership. An acronym for Exceeding Customers Expectation Levels for Life, the EXCELL program is used as a tool to facilitate our continuous evaluation of our customers' experience; and, then, it is used to help us periodically make the necessary changes in the dealership's processes to increase the value you receive for the dollars you spend with us. According to W. Edwards Deming, a consultant and academic scholar recognized as the father of the total quality management movement and a proponent of lifelong learning, "If you can't describe what you are doing as a process, you don't know what you're doing." A dealership that has achieved EXCELL Validation has demonstrated that it does know what it's doing. Our dealership has consistently shown our ability to successfully implement EXCELL's basic concepts and processes. We have demonstrated to our customers, our community, and our competition that we have answered the customer service challenge, and we have been recognized for our hard work by Acura as a result. Our EXCELL Facilitator, Melissa Hansen Kann, continuously reviews our dealership's operation to review our performance in a variety of categories, as well as making sure that we meet Acuras' rigorous criteria. Validation is the process Acura uses to recognize dealers that have embraced Acuras' Continuous Improvement Process and have made it part of their organization's culture. This culture lives within our dealership and is practiced on a daily basis. McGrath Acura of Westmont has been EXCELL Validated each and every year of the program's existence. Not all Acura dealerships meet these criteria, nor do they embrace the tenets of the Continuous Improvement Process. Contact Information McGrath Acura Of Westmont 400 E. Ogden Avenue Westmont, IL 60559 sales New Car Sales:(888) 319-8548 pre-owned sales Pre-Owned Sales:(888) 319-9291 service Service:(888) fax Parts:(888) 224-0249 Sales Department Hours Monday: 9:00 AM-9:00 PM Tuesday: 9:00 AM-9:00 PM Wednesday: 9:00 AM-9:00 PM Thursday: 9:00 AM-9:00 PM Friday: 9:00 AM-6:00 PM Saturday: 9:00 AM-6:00 PM Sunday: Closed See all department hours Sales Dept. HoursMonday: Get Directions .Website by Dealer.com End
|
| |||||||||||||||||||||||||||||||||||||||||||
