Cloud Computing SLA's with Cetrom IT include "Six Month - Client Satisfaction Guarantee"

Jan. 29, 2011 - PRLog -- Vienna, VA, With more businesses evaluating cloud computing than ever before, the final decision can often be precarious, depending on a variety of key factors for their specific organizational needs. What protection do they have against downtime; how responsive and competent is technical support from my vendor; what impact does this have on internal data security; the list of questions can go on and on. As the majority of these answers are addressed up front, clients may also discover additional concerns or realize potential performance issues well after the decision to migrate to the cloud. As those issues are uncovered, what protection does the business have with their cloud vendor?

In light of the paradigm shift that companies make by leaving their premise based network when moving to the cloud, Cetrom Information Technology, Inc. (Cetrom) includes a "six month - no hassle guarantee" in all of their service level agreements for cloud computing clients. This approach gives every client more than ample time to evaluate their new cloud solution, while also affording the ability to engage Cetrom to make any customizations to their unique specifications. In the event that the client is not completely satisfied within the first six months of going live, they are free to cancel the contract.

Christopher Stark, President and CEO of Cetrom, said "I know that making the decision to migrate to a cloud computing solution can be tenuous for some clients, with the options in selecting a vendor also being a potentially exhaustive exercise. In light of those factors, our six month guarantee offers an additional clear value in choosing a cloud solution from Cetrom. In the ten years that we have been in business, no client has ever chosen to invoke this option, which is a tremendous endorsement of our performance in cloud computing."

When asked for comment, Mitch Jones, Director of Business Development of Cetrom, replied "With our satisfaction guarantee clause, Cetrom takes the risk away from clients that may be skeptical about the cloud, for fear of the solution not meeting their desired performance metrics. At this point in our history, the clause has been mostly an added layer of security in the sales process with our clients, as many of them have recognized it as an important issue in selecting Cetrom as their vendor."

Cetrom Information Technology, Inc. is an industry leading Application Services Provider (ASP), delivering a full spectrum of “Cloud Computing” solutions with their hosted technology services platform, ideally suited for Small and Medium Businesses (SMB), Associations and Non-Profits. Cetrom offers “Software as a Service” (SaaS) for Microsoft Exchange, Microsoft Office, and other popular software programs. In addition, they deliver scalable Managed Services options such as Network Monitoring, Business Continuity, Disaster Recovery, and Remote Data Back-Up. As a Microsoft Gold Certified Partner, they have been recognized for their depth of industry knowledge, technical expertise and superior customer service ranking. Cetrom stands behind all their services with 24x7x365 Help Desk Support, 99.9% uptime guarantee.

Contact:
Mitch Jones
Cetrom Information Technology, Inc
8000 Towers Crescent Drive 13th Floor
Vienna, VA 22182
240-631-8407
mitch.jones@cetrom.net
http://www.cetrom.net