5 Things You Should Look For In A Business Computer Support Company

Jan. 14, 2011 - PRLog -- Choosing a company that can provide you with excellent business computer support can be quite a daunting task with so many different providers available who are all claiming to be the best. You don’t want to have to spend money and then go through the hassle of getting out of the contract you signed because they aren’t up to scratch, do you?
So, how do you choose a company that can support you when your network is down and your business isn’t able to function? You take into consideration the 5 points below when considering an IT support company.

1.   A Clear Service Level Agreement

A clear service level agreement ensures both you and your potential business IT support company know exactly what is expected of the contract.  The agreement should contain details of what hardware and software is to be covered, the range of services the IT company will provide (e.g. on-site assistance, telephone support, email support and so on), what times support is available, maximum response times and other points such as customer obligations and escalation procedures. It’s also worthwhile looking for a performance review section within Service Level Agreements as this shows the business computer support company takes customer satisfaction seriously.

2.   Location

How far away is your support company from you? This is extremely important if the contract provides on-site assistance as the last thing you want when you are having IT issues is to be waiting 4 hours for an engineer to travel to your office.

3.   References / Case Studies

A reputable business computer support company will be able to easily obtain references of case studies if they do not already have them.

4.   Partnerships With Suppliers & Qualified Engineers

Partnerships with companies like Microsoft and other IT giants are very important as they show the company is recognised and has met strict rules laid out by the company’s they are certified by. It’s also important to ask how qualified individual engineers are as you do not want to end up with a company that hires anyone who can fix issues but may take hours longer than a qualified engineer. It may also show that the IT support company trains their staff and has a passion in fixing issues as best and quickly as possible.

5.   Pro-activeness

Regular visits from an account manager or remote monitoring of your network and workstations can help identify issues before they become major problems. It also shows that the support company wants you to get the most out of the contract you have with them and aren’t just in it for your money.

Hopefully these points will help you choose a better business computer support company that has a real interest in helping your business succeed through a pro-active support contract that favours you.

If you are interested in learning more, we are a business computer support company that covers all of the above points and more and can be contacted by visiting http://www.businesscomputerservices.co.uk or calling us on 0800 0433 106.