Best Practices in Speech Analytics adds Post-call Surveys: Free Tutorial

Jan. 14, 2011 - PRLog -- Do you want what the best providers of call center customer service are deploying? They are implementing solutions that deliver customer insights. Then these insights are being used to drive greater performance with:
* First Call Resolution
* Net Promoter Scores
* Customer Satisfaction
* Lower Operating Costs
* Sales
* Agent Performance  

This free tutorial titled, “Speech Analytics PLUS Post-call Surveys: Want what the best are deploying?”, is for premier leaders in call center excellence. Speech Analytics Software PLUS Post-call Surveys is for organizations that truly strive to take action on being customer-centric. Learn how to capture greater ROI from your Speech analytics program and take action on becoming customer centric. If you are one of those organizations, you must see this tutorial now.  

To view this free tutorial on Speech Analytics Software PLUS Post-call surveys follow http://www.youtube.com/watch?v=V3u-Ym8gmwA



# # #

Customer Relationship Metrics, an applied business intelligence services firm, specializes in Service, Sales, & Metrics Optimization, Customer Experience Analytics, Speech Analytics, & Operational Analytics to improve Employee & Organization Performance.