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CyberTech Expands Open Contact Centre Optimisation Strategy With New Teleopti Partnership
Workforce Management Partner Enhances CyberTech’s Comprehensive Voice/Data Recording Solutions Suite
CyberTech’s innovative approach meets the needs of organisations using mix and max, best of breed contact centre solutions. This makes it easy to upgrade or replace obsolete components, including recording systems and WFM software when required, delivering significant advantages over closed, single-vendor proprietary environments. CyberTech has developed an open application strategy to address such needs by surrounding its highly secure voice and data recording system with the industry’s best complementary solutions. Teleopti is the next important component that rounds out this flexible approach to contact centre optimisation.
“We are delighted to add Teleopti to our application suite of contact centre solutions,” said Cromwell Fraser, Director of Product Market Management at CyberTech International. “Their WFM software is an ideal match with our recording systems and we share a similar culture and reseller distribution strategy. Together we believe we can provide a wider portfolio of solutions to clients whilst expanding our growing global industry footprint.”
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CyberTech is the fastest growing, longest-standing and one of the largest global call recording provider offering the most secure, open and future-proof solutions for organisations to rapidly improve performance, optimise service, mitigate risk, lower cost and maintain compliance. CyberTech UK has specialised in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations for over two decades. CyberTech UK is an integral part of the CyberTech International group of companies and supports over 1,000 customers in the UK and Ireland. For more information, please visit www.cybertech-