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|  eDirectGlass Disappointed by Third Party Administrator Audit ProgramsThe AGRR Industry Must Adopt Technology to Stop Third Party Encroachment
By: Gary Hart “This is the point where the industry must say enough is enough. It is insane that a TPA, who is also a competitor in the glass repair and replacement business, should be allowed to conduct inspections of claims reported by independents,” “As a provider of data services that bridge the gap between independent glass retailers and the TPA’s, we are extremely concerned by the most recent tactics by Safelite Solutions on behalf of USAA and other insurance carriers they represent. By analyzing the data in our repositories, we have determined the 5 unannounced “inspection states” are targeting one or more independent glass retailers. We have fielded dozens of calls from subscribers in these affected areas all claiming to have received some form of audit notification when reporting a claim. While eDirectGlass can appreciate the need to verify the legitimacy of a claim, the way it is being handled is inappropriate. Considering dozens of other industries perform inspections for insurance claims electronically, so should the AGRR industry,” concluded Hart. Based on this turn of events, eDirectGlass and the Independent Glass Association (IGA) are now working in conjunction with each other to establish committees which will assist in defining sound technical areas for standards in the industry including those that are intended for working with TPA’s. These standards will meet the essential requirements for openness, balance, consensus and due process. With new standards being established, fair and open competitive practices will be realized that will allow the industry to thrive while meeting the demands for safety and continuity. Both entities are encouraging all glass shops, independent or otherwise, and their technology providers to get involved in establishing these standards. eDirectGlass is the first and only true Internet-based point-of-sale and business management system for small to large retailers in the AGRR industry. eDirectGlass is feature-packed with market-leading capabilities such as call center integration, free electronic data interchange for network invoices, document and image management, real-time supplier connectivity, integrated web pricing & scheduling and more; all with the ability to work from anywhere at any time with little to no associated IT maintenance or costs. eDirectGlass also offers enterprise claim management solutions for insurance carriers and third party administrators called ClaimsVerse. eDirectGlass is a registered trademark of AMJ Logistics, Inc. ©2011. No claim is made to the exclusive right to use “eDirectGlass” Safelite Solutions (www.glassclaim.com) # # # About eDirectGlass eDirectGlass, owned by AMJ Logistics(TM) End
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