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Follow on Google News | ![]() New Study Examines Hospitality Employees’ Opinions of Guest ServiceThis press releases discusses the findings from a study examining hospitality employees' opinions of guest service.
By: Michael Savitt According to HR Solutions’ Hospitality Normative Database, which contains responses from more than 240,000 employees at nearly 300 organizations, 70 percent of employees who work in the hospitality industry believe members of their work group have the skills needed to provide the best guest service. While 77 percent of hospitality employees said that their organization is committed to quality service, only 54 percent of hospitality employees feel that their organization’ “Most hospitality organizations understand the importance of providing guests with exceptional service and are willing to go above and beyond to exceed guests’ expectations,” Sixty-six percent of hospitality employees think that employees of their organization show an attitude of genuinely caring about the customer. Lack of concern for customers and their needs can be detrimental to the overall guest experience. Many hospitality employees believe their competitors are providing guests with better service than their own organizations. In fact, only 54 percent of such employees feel the quality of guest service at their organization is better than that of its competitors; # # # About HR Solutions, Inc. HR Solutions is an International Human Capital Management Consulting Firm specializing in Employee Engagement and Exit Survey design, implementation, analysis and results. Headquartered in Chicago, Illinois, HR Solutions provides organizations with innovative products, proven strategies and actionable advice that translate into positive change for employees and customers. Since its founding in 1995, HR Solutions has been committed to helping its clients by Turning Data Into Action®. For more information, please visit http://www.hrsolutionsinc.com. Follow HR Solutions on Twitter: http://twitter.com/ Join HR Solutions’ Employee Engagement Emporium on LinkedIn: http://www.tinyurl.com/ End
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