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Follow on Google News | Planning the perfect Phone System Installation Part IRob Scott explains how Denwa Communications plans and executes the perfect phone system installation
By: Rob Scott Produced by Denwa Communications You are about to choose your new phone system supplier, before you choose you need to be aware of the installation and service you will receive before deciding. This is vital, making a mistake will cause disruption to you business and lose you money. This guide to planning the perfect telephone system installation was originally written for Denwa Communication’ Pre Installation Checklist Sales to Engineering Handover Meeting It is important for the Customer and the Project Engineer purchasing the IP telephony Solution to firstly understand exactly what has been ordered in terms of hardware and software. The sales representative should have explained this to the customer in order to have reached this stage. Therefore the natural first internal stage of the project is for the sales rep to have handed over the IP telephony solution sold to the Denwa Project Engineer in what we call an internal handover meeting. In the internal handover meeting between the Sales rep and the Project Engineer, Denwa Communication’ Customer Contact details Telecoms Proposal in Full with customer expectations Detailed Equipment Itemisation Survey Requirements Existing Infrastructure Expected Time Scales Involvement of 3rd Parties e.g. BT End User Training At Denwa Communications it is vital Project Information Documentation (PID) is started as soon as the sale has been made, therefore it is the duty of the sales person to complete the Project Information Document in order for the internal handover meeting to be carried out. Documenting the project is essential; IP telephony solutions are no more complicated than a traditional digital phone system installation however all project no matter what size involves customer expectations to be met in full. Its a fact that business telephone system customers only ever use on average 10% of the phone system features, its Denwa’s job and that of the Project Engineer that we beat this statistic and the customer receives VALUE FOR MONEY. Project Manager v’s Project Engineer Depending on the size of the telephone system installation you may or may not be appointed a Project Manager. If the installation is deemed rather straight forward and the time estimated for the project is less than 3 days you would normally not require a Project Manager and therefore would not incur the extra costs involved in employing this level of management for the installation. Project Manager Responsibilities: Project Meetings Documentation Equipment Pre-Checks Scheduling of Engineers Organising End User Training Project Handover (end of installation project) 30 Day Follow up Your Denwa Communications sales representative will normally advise you of this and if a Project Manager is required then this appointed person will be you main point of contact throughout the installation project. Project Engineers are normally the lead engineers on a new telephone system installation if a Project Manager is not required. A Project Engineer has skills very similar to the Project Manager however normally are more hands-on and can complete most small installations (under 30 extensions) by themselves with very little assistance. This is not limited to just installation, actually a project engineer will often provide basic user training, administrator training and application support for integrated software solutions. Project Engineer Responsibilities: Equipment Pre-Checks Programming Discussions Installation of Equipment Carrying out programming and configuration Basic User Training Administrator Training (if ordered) Project Handover (end of installation project) Customer Contact details It is important that the lead engineer carrying out the phone system installation understands his key contacts on site. Most installations require full contact details for the following: Main Decision Maker I.T Person / Company Line Provider e.g. BT / Denwa Internet Supplier Other influencers Telecoms Proposal in Full with customer expectations Wouldn’t it be nice not to have to repeat yourself over and over again? It’s appreciated that to get to the installation stage of your new phone system purchase that you have more than likely have repeated your requirements with more than one supplier already just to narrow down the decision making and get the best company in for the job. Our job is to minimise the repetition and therefore we ensure all project engineers and managers understand fully your expectations before arriving on site. How do we do this? In short, your project engineer or manager must have read the proposal fully, technically qualified the equipment ordered and understood the commercial use of all parts on the order. In addition to reading all documentation by this stage of pre-planning the internal handover meeting has taken place and therefore your requirements are documented and echoed by the sales rep that has sold the solution. Detailed Equipment Itemisation Before a Denwa engineer arrives on site he must understand each line item on the phone system order. We are your new supplier, it’s our first opportunity to re-enforce the decision to choose Denwa as your new telephone system supplier! Telephone system equipment is technical, we use lots of jargon and acronyms to make us look good! However, the job of your project engineer is to relay this in plain English and deliver on what we have sold. At Denwa our promise is that you will receive greater understanding of your telephone system and its configuration than you would if you chose one of our competitors. This means no more jargon, we want you in ultimate control of your own equipment so you feel like you have received value for money and you understand the technology you have purchased. # # # Denwa Communications based in the UK are a business supplier of Phone Systems and peripheral equipment. End
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