Planning the perfect Phone System Installation Part I

Rob Scott explains how Denwa Communications plans and executes the perfect phone system installation
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Phone Systems


Burnley - Lancashire - UK

Dec. 11, 2010 - PRLog -- Planning the perfect Phone System Installation
 Produced by Denwa  Communications
You are about to choose your new phone system supplier,  before you choose you need to be aware of the installation and service you will  receive before deciding. This is vital, making a mistake will cause disruption  to you business and lose you money.
 This guide to planning the perfect telephone system  installation was originally written for Denwa Communication’s engineering staff.  We wanted to embed the Denwa standard in all our technical staff as we grew our company, today our success in the UK  telephone system market is underpinned by 3 simple steps for all installations  - expectation, preparation and delivery.
Pre  Installation Checklist

 Sales to Engineering Handover Meeting

It is important for the Customer and the Project Engineer purchasing  the IP telephony Solution to firstly understand exactly what has been ordered  in terms of hardware and software. The sales representative should have  explained this to the customer in order to have reached this stage. Therefore  the natural first internal stage of the project is for the sales rep to have  handed over the IP telephony solution sold to the Denwa Project Engineer in  what we call an internal handover meeting.
 In the internal handover meeting between the Sales rep and  the Project Engineer, Denwa Communication’s policy is to schedule a meeting  prior to installation and scheduling to discuss the following:

 Customer Contact details
 Telecoms Proposal in Full with customer expectations
 Detailed Equipment Itemisation
 Survey Requirements
 Existing Infrastructure
 Expected Time Scales
 Involvement of 3rd Parties e.g. BT
 End User Training

At Denwa Communications it is vital Project Information  Documentation (PID) is started as soon as the sale has been made, therefore it  is the duty of the sales person to complete the Project Information Document in  order for the internal handover meeting to be carried out.
 Documenting the project is essential; IP telephony solutions  are no more complicated than a traditional digital phone system installation  however all project no matter what size involves customer expectations to be met in full. Its a fact that business  telephone system customers only ever use on average 10% of the phone system  features, its Denwa’s job and that of the Project Engineer that we beat this  statistic and the customer receives VALUE FOR MONEY.

 Project Manager v’s Project Engineer

Depending  on the size of the telephone system installation you may or may not be  appointed a Project Manager. If the installation is deemed rather straight  forward and the time estimated for the project is less than 3 days you would  normally not require a Project Manager and therefore would not incur the extra  costs involved in employing this level of management for the installation.
Project  Manager Responsibilities:

 Project Meetings
 Equipment Pre-Checks
 Scheduling of Engineers
 Organising End User Training
 Project Handover (end of installation project)
 30 Day Follow up

Your  Denwa Communications sales representative will normally advise you of this and  if a Project Manager is required then this appointed person will be you main point  of contact throughout the installation project.
Project Engineers are normally the lead  engineers on a new telephone system installation if a Project Manager is not  required. A Project Engineer has skills very similar to the Project Manager  however normally are more hands-on and can complete most small installations  (under 30 extensions) by themselves with very little assistance.
 This  is not limited to just installation, actually a project engineer will often  provide basic user training, administrator training and application support for  integrated software solutions.
Project  Engineer Responsibilities:

 Equipment Pre-Checks
 Programming Discussions
 Installation of Equipment
 Carrying out programming and configuration
 Basic User Training
 Administrator Training (if ordered)
 Project Handover (end of installation project)

 Customer Contact details

It is important that the lead engineer carrying out the  phone system installation understands his key contacts on site. Most  installations require full contact details for the following:

 Main Decision Maker
 I.T Person / Company
 Line Provider e.g. BT / Denwa
 Internet Supplier
 Other influencers

 Telecoms Proposal in Full with customer  expectations

Wouldn’t it be nice not to have to repeat yourself over and  over again? It’s appreciated that to get to the installation stage of your new  phone system purchase that you have more than likely have repeated your  requirements with more than one supplier already just to narrow down the  decision making and get the best company in for the job.
 Our job is to minimise the repetition and therefore we  ensure all project engineers and managers understand fully your expectations  before arriving on site. How do we do this? In short, your project engineer or  manager must have read the proposal fully, technically qualified the equipment  ordered and understood the commercial use of all parts on the order.
In addition to reading all documentation by this stage of  pre-planning the internal handover meeting has taken place and therefore your requirements  are documented and echoed by the sales rep that has sold the solution.

 Detailed Equipment Itemisation

Before a Denwa engineer arrives on site he must understand  each line item on the phone system order. We are your new supplier, it’s our  first opportunity to re-enforce the decision to choose Denwa as your new  telephone system supplier!
 Telephone system equipment is technical, we use lots of  jargon and acronyms to make us look good! However, the job of your project  engineer is to relay this in plain English and deliver on what we have sold. At  Denwa our promise is that you will receive greater understanding of your  telephone system and its configuration than you would if you chose one of our  competitors.
 This means no more jargon, we want you in ultimate control  of your own equipment so you feel like you have received value for money and  you understand the technology you have purchased.

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Denwa Communications based in the UK are a business supplier of Phone Systems and peripheral equipment.
Source:Rob Scott
Email:*** Email Verified
Phone:0845 076 1001
Zip:BB10 2TP
Tags:Business, Phone Systems, Telecom, Denwa
Industry:Telecom, Computers, Technology
Location:Burnley - Lancashire - United Kingdom
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