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Education provider drives caller recognition using speech solution from InteractCRM & Loquendo
InteractCRM & Loquendo partner to deliver a solution that brings all the benefits of an interactive voice portal to students (U.S.A.), providing them 24/7 access to personalized information over phone by means of natural language based interaction.
InteractCRM have provided an end to end solution using Avaya Voice Portal and Loquendo ASR and TTS that involves Voice User Interface design, Grammar design and tuning, IVR application development, speech server deployment, testing and roll out.
The solution brings all the benefits of an interactive voice portal to students in the U.S., providing them 24/7 access to personalized information over the phone by means of natural language based interaction leveraging Loquendo’s fast and accurate speech recognition and natural-sounding speech synthesis. Such services are able to give users immediate access to databases of information selected according to their personal profile.
“The education domain has a lot of potential to utilize speech as a facilitator for key management processes for its students. Such an enabler would allow universities and colleges to drive an intuitive, consistent and personalized student experience” said Snehal Patel, CEO InteractCRM
“We are very pleased that InteractCRM, by integrating Loquendo’s ASR and TTS incorporated within Avaya Voice Portal, has clearly demonstrated that speech technologies have a key role to play in the education sector to allow the deployment of easy-to-use and easy-to-access information and transaction services. It’s good to know that we're helping to put students across North America successfully in touch with the services they require, whenever they need them and from wherever they are,” said Rosanna Duce, VP International Sales at Loquendo.
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InteractCRM provides Customer Contact Management Product Solutions and specializes in CTI Screen pop, Intelligent Contact Routing, Self-Service Automation, Speech, Progressive/
InteractCRM is also an Avaya DevConnect Member and has a System Integration partnership with Avaya Inc and numerous Contact Center solutions companies in APAC, EMEA, CALA and USA. Our services include design, development, implementation and support of Avaya IC/OA, Business Advocate, Avaya VP/IR, PCS, Avaya IQ, CCE, Avaya Aura ContactCenter, AES and Loquendo Speech. For more info go to www.interactcrm.com.