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0800 Number Benefits Spelt Out In December 2010 Report
DBS Telecoms recently analysed data received from its customer phone enquiries regarding 0800 phone numbers and have made this report available online as a series of frequently asked questions - FAQ’s. The data was collected over a one year period.
How do 0800 freephone numbers work?
It is a simple process. A freephone 0800 number will be directed or “pointed” to the land line or mobile phone number that you decide you want to use. When your customers call your 0800 number they will have no way of knowing if their call goes to landline or mobile via the diversion process. In other words the calling process from the point of view of the customer is smooth and seamless. Many telecoms providers will have in place extra features which include call plans whereby a call to an 0800 number will be diverted if the line is busy or if there is no answer after a pre-determined number of rings. This means that businesses won’t miss any calls which as to be a major bonus. Most telecoms companies will permit you to alter the telephone number you want your 0800 freephone number diverted to. In fact, some telecoms suppliers provide an online form on their websites to make this possible.
What are the key benefits to owning an 0800 Freephone Number?
The obvious benefit of owning an 0800 freephone number is that they are free for the public to call you on if the call is made from a BT standard landline. Call charges from a mobile phone to an 0800 freephone number will vary according to your carrier. Having a free phone call will increase the volume of calls your business will receive. A spin off is that the provision on an 0800 number can be said to reassure the public that you business concern is both trustworthy and credible. Generating more trust, more credibility and more interest in your business should logically result and in more sales and more enquiries being made.
How long does it take to get an 0800 number connected and working?
The connection process will vary from company to company. There’s not really a good reason why you shouldn’t expect same day connection of your 0800 number. Usually it is within minutes of you placing an order online. Again, this something you should check out before placing an order online. A good starting point would be http://www.dbs-
Can I track the calls that I receive?
Absolutely – this is one of the major advantage of having an 0800 number. Many businesses allocate an 0800 number to a specific printed advert or web page. When they get their monthly bill whether it is printed or available online they will be able to see from the call data the number of times that the 0800 number in a specific advert has been called.
How much will my 0800 number cost to connect and to operate each month?
This is very much dependent on the 0800 number supplier you enter an agreement with. It will pay dividends for businesses to do their homework in advance and shop around to check all the rates quoted on websites for set up fees, monthly rentals and pence per minute call charges. Pay attention to set up fees as these can vary greatly and read carefully for any small print. The same applies to the pence per minute call charges. Obviously find out what these are and if the calls are rounded up to the nearest minute or if a per second billing scheme is in place. Mobile pence per minute charges vary.
Why should I order an 0800 number?
The answer here is a combination of all of the answers above. An 0800 number will attract more business enquires because it is free o call form a BT standard landline. It will show our customer that you care about them and give you credibility. It will also enable you to monitor both printed and online advertising as well as ensuring you don’t miss any sales enquires if you tack on a call plan as an extra feature.
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DBS offers 0800, 0844, 0845 and UK local virtual numbers.
You can order our numbers online.
We are happy to answer any questions as we want to make sure you're making the right decision.
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Page Updated Last on: Dec 08, 2010