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Follow on Google News | WomenCertified® receives positive feedback from satisfied customersA satisfied customer gives a positive testimonial about WomenCertified dealership Rivershore Chrysler in Kamloops, Canada
By: Sharlene Dobson According to founder Delia Passi, tailoring customer service to women’s levels of expectation has added benefits for male customers as well. “When you meet the expectations of women, you’ll exceed those of men,” she says. “It’s about creating a better buying experience for everyone.” Founded in 2007, the WomenCertified® “I just wanted to give you a big THANK YOU for my purchase experience of my new 2010 Dodge Charger. Out of all the purchases I’ve made in the past, and there have been a few, this one was by far the best one I’ve experienced. “I’ve never had a salesperson ask me what MY needs were. I felt like I mattered. I felt like you cared. From the moment I walked in the door I had the best service…You asked me what mattered to me in a vehicle. You asked me what I was looking for. You didn’t steer me to a vehicle that cost more or a different model. You asked me all the right questions... “You showed me all the features of the vehicle. Not just one or two, but all of them. You took me for a test drive, allowing me to feel the vehicle before actually going in the driver’s seat. You made sure I was comfortable, that all the settings were fitted for me. You answered all of my questions in a way that I could understand and not with a lot of technical jargon. After the drive you asked me what I thought of the vehicle, how it felt, what I experienced. You LISTENED… “You always made me your Number One priority. No pressure, no intimidation, no quick decisions. You introduced me to some of the service staff. You talked me through all of the steps towards purchasing my vehicle. Never once did you try to “sell” me a vehicle. You “helped” me to purchase a vehicle that would suit my needs and lifestyle. I felt like not only had I made a great purchasing decision… but that I had also made a friend. “Thank you so much for all of your help. I will definitely recommend you to anyone looking for a top-rate purchasing experience.” To become WomenCertified® # # # About WomenCertified® WomenCertified— End
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